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Joined: Oct 2009
Posts: 57
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OP
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Joined: Oct 2009
Posts: 57 |
I have a customer with a CIX100 and 2 port LVMU vmail system. If a call is transferred to a busy extension, the caller has the option to "press * to hold, enter another extension, or stay on the line to leave a message". The sub would like those same options when a call is transferred and not answered. No problem entering another extension, as long as it's done before the greeting is over. I tried pressing * but that just gets me to "enter your passcode ..." Any ideas? Thanks for the help.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
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I'm not sure that's a good idea. If the call went unanswered, why offer to hold? Why not extend the ring time?
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Joined: Aug 2002
Posts: 4,928 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,928 Likes: 1 |
Another issue would be with a 2 port voicemail you would be out of ports and no calls answered if you all the Hold. Because it holds in the voicemail not in the system.
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Joined: Oct 2009
Posts: 57
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OP
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Joined: Oct 2009
Posts: 57 |
Thank you for your posts. I extended the ring time last Friday and after talking to the sub today we are going to see how he gets along.
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