atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX100 : ACTU - Need eManger/VM help

The RCIU2A will provide caller ID on 4 lines, gennerally lines 1 through 4 (although you could technically wire any lines for caller ID)

The RCIS1A is the Sub assembly for the RCIU, which will add caller ID to another 4 lines, for a total of 8 lines.

The RCOU3A supports 4 lines. It could have an RCOS3A sub assembly on it as well for a total of 8 lines. Each RJ-11 jack connects 2 lines, so if there are 4 jacks on the card, then you have an RCOU with an RCOS. The 'S" at the end of the part number means it is a sub assembly. The U menas if plugs directly into the backplane.

You can plug in a duplex gizmo to the RCOU3 and run a two pair cord over to the RCIU2A, that puts the lines in parallel.

By duplex gizmo I mean the little connector you can buy at Radio Shack to plug in a phone and an answering machine to one wall jack. Each jack has two dial tones, first two on the bottom of the main card, next two on the top of the main card, next two on the bottom of the daughterboard, last two on the top of the daughterboard, 8 dial tones on the RCOU/RCOS and 8 receivers on the RCIU21/RCIS. Just make 4 short cords.

Oh well then if we want caller ID on 4 lines all we need is the RCIU2A, and 2 "duplex gizmos" ?

This is such a roller coaster of "can do" vs. "mt. everest".

Thanks to all you digital master sherpas!

My advice:
Skip the programming manuals once you get Emanager running. The manuals are designed for programming over the phone. Also, I don't think they've been updated in a while.

Using VM Manager - If you can't get the PPTC-9 and line cord, just connect to the voicemail via a modem. Of course, that requires some more explaining but it's the easiest way to get into voicemail.

Well I was in the DID setup last night before going home and tried editing two of the delay values but found they had no effect and I just restored them back to the previous values.

This is in Tunk->ILG "304 INCOMING LINE GROUP ASSIGNMENT" ... From the eManager Admin screen.

"Delay1 Ringing Timer
Time to ring the Delayed 1 destination.
Possible values: 1~60 sec. (default = 12)"

That and Delay2 were both tested and I swear it didn't change the time to forward to VM? Seemed like I was SO close to the solution.

VM Manager: I could grab a generic serial to RJ-12 adapter and wire it, I have the specs, and I even have the pin tool (I used to do Squirrel installs). The fellow here that's making the decisions doesn't want me driving across town to the electronics shop to buy one if the fellow selling us the caller ID hardware can just toss one in. My time + the gas would be too expensive?

So I'm just waiting on that.. But the modem idea sounds sort of fun, like something I might do on my own time because I'm a nerd. I have lots of old modems kicking around.. Even have my old USR blackbird v.anything somewhere in storage..

If you have analog lines, you do not need to do anything with DID. DIT is where you need to be. Start with Line Assignments. All your lines should be listed. There are a few tabs, one says Caller ID (setup after you get the RCIU) and the last one is DIT.

The number next to Dialing digits is the extension that the lines ring to. It could be a Multple call group (MCG) extension, or a hunt Group, or someones primary extension, or a phantom extension, r the pilot to the voicemail hunt group. This is where you would start to find out how the calls ring and where they go.

If you need to a list of all the extensions, go to Dialed number plan under System.

I have "dialed" into a voicemail even when I was onsite (due to not having a cord). It will work, but it is much slower then a direl serial connection.

Someone around here was selling a device that would allow you to connect to the voicemail through a network connection.

Great lead Newtecky!

When I got into the DITs (it was "Trunk Assignments") I did some comparing of the lines.

I quickly found "one of these things is not like the others" and it was that Line4 was the only line of the primary 4 lines that had a "Day1" Destination Digits.

I used some voip software to plug the first three lines and when I hit line 4 it certainly acted different! I saw it only ringing ex 106 and ex 103 for the first couple rings and then 4 more rings on all phones before hitting voicemail! *cheers*

The wonderful part is that ex 106 is our main phone person, so the ringing there first is EXCELLENT, but ex 103 is a partner in the company and that's going to be a big problem for ex 106 if they aren't quick to answer. So before I make social issues I need to switch out ex 103 for the relief phone person..

More crampons!!!

Thanks again, again! Hehe!

Aha! Found it in the multiple call group! (But there is no option for changing those group settings in that view. It has a box there but no "apply/save".

EDIT: HAHAHA! Clicking the text, ignoring the "I" beam cursor, is the ticket! Wow.. It's like an easter egg!

Learning learning learning.. keep them brain cells learning.. Yehaw!

(Sorry, too much strong coffee and exciting progress)

One thing I just noticed.. it's not going to voicemail actually.. it's just saying "please say operator for an operator"?!

I found the 05 Voice Mail ID is not set for the multiple call group.. More fiddling!
EDIT: That's working now too! Great!

Dealer? We don't need no stinking dealers!!!

Just think of the headaches and time wasted on this, when all in all if a dealer had installed/programmed the system from the start. Why does everyone think they can be a telephone man? :shrug: