atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CIX100 : ACTU - Need eManger/VM help

Our local dealer was pricey, not fixing all issues during visits, and giving us huge wait times for service calls.

I appealed to them to provide us with software and manuals for self-service options, and they provided us with:

Network eManager: V5.20B12B

and 3 PDF manuals:

Strata CIX Programming Manual Volume 1
Software Release 5.2
(Aug 2008)

Strata CIX Programming Manual Volume 2
Stratagy ES Voice Mail Application Release 5
(Jan 2007)

Strata CIX Programming Manual Volume 3
Application Implementation
(Jul 2008)

It seemed like a fairly current bundle but during the install I hit LOTS of inconsistencies between the "Volume 1" manual and the software. In each instance it seemed like the software was newer than the manual.

After many searches I gathered the default community name and passwords (dealer did not provide those). I now have eManager working and connected to the CIX, and it works in StratNet mode also.

However when I attempt to look at anything to do with voice mail I find the instructions referring to screens I've never seen and I cannot find anything even close to those options in the eManager software.

If I try to connect directly to the SES with the "Connect to Client SES only" option in eManager I get the default error:
Connection failed!
[SES-ERR-0002] Login error 8704 url=192.168.254.253 user=Administrator

Looking that up online I see that's typical as we may not have that option?

So I'm sitting here wondering if we have the wrong manuals, old manuals, the wrong software, or missing software?

Any help is greatly appreciated. (I'm battling IE's security settings right now to get the eManager system help docs to load.)

Well I tore out IE, installed a portable copy of IE7, ripped that out, installed a portable copy of chromium, ripped that out, installed IE7 normally again, which put me right back to square one. Those help files seem to be a server side issue, not a browser issue. Anyone with eManager having the same issues going into the help system?

What model StratagyES do you have? Emanager only works on standalone pc models. The in-skin unit has it's own admin program.

This is from the eManager main screen.

Equipment Version: AR4.12 MN201.00

That tells you the software level of the processor of phone system. This is not telling you anything about the voicemail, The voicemail is a completely independant system. It could be a PC in a rack, or on the floor, or a shelf, OR it could be a card inside the phone system.

if you know that there is not a new PC in the phone room, open up the cover of the phone system and look for a voicemail card that says Sratagy IES.

I will bet that you have an IES, which requires different software to administer it, as mentioned above.

LVMU1?

It's the last card in our phone cabinet and it has a card with one RJ10-12 jack on it?

I have the feeling you're right, and we just weren't given all the apps we need.

You will need a different software package to access that voice mail, and a different program manual. This software is completely independant from e-manager.

Nice part is that most of the day to day maintance can be done over the phone.

Hmm where should I dig for self help options or do I need to go and start bugging the local dealer again?

My burning issue right now is changing the # of rings when we have the phones in "day mode" (We hit Ext 108 and key in 1 for "day mode" and 3 for "night mode"). As it stands, after our last visit from the local dealer, we've got night mode set to answer on the 4th ring and day mode apparently wasn't setup for answering on the 6th ring as it just rings endlessly. We were told it'd work later on and so we let the guy go before he had it demonstrated as working..

LVMU also needs a different connector as it does not connect to the network. You need a 6-wire cable and a RJ-12 to DB9 adaptor, which is called a PPTC-9 from Toshiba.

The good news or you is that the ringing is setup in the phone ssystem with emanager. The voicemail admin will help you with what happens after the voicemail answers, such as menus, reseting codes,resetting voicemail boxes and typing user names. Much of this can be done by calling into a special admin voicemail box.

So it's just a serial (9600 8 N 1 ?) interface?

Sounds a lot like the RJ-12 to DB9 Hotel adapters for Squirrel I used to make up and this seems to be all the info I need to make one (love these forums):
https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/get_topic/f/11/t/001717.html
?

But you're saying that getting sent to that voice mail is entirely controlled by eManager?

That's where I need to work first; getting the # of rings until daytime callers are transfer to VM set to a reasonable # of rings. We really can't be in a panic each time the phone rings during the day.

Thanks for all the help so far. Really looking forward to getting this under control.

Heck even an understanding of how the system works might be handy..

As I understand it, "108" is a profile in the phone manager. 108 is the "wall" profile that gets uses for all incoming lines. If it's in mode 3 "night" it will wait long enough (seconds) to allow 3 rings and then it will pass the call to voice mail. At that point it leaves the main system and is transferred to the LVMU?

So I want to edit the "108" profile to change the "delay" to forward to voice mail when it's in mode "1" which is "day mode"?

UPDATE: The boss wants to try and get CallerID working to..

My digging shows this is the card we need to add to give the first 4 incoming lines CallerID?

https://cgi.ebay.com/Toshiba-Strata..._DefaultDomain_0&hash=item51919dfed4

Can it really be that simple? Get the card, shut the system down, fire it up, and check that the time to display CID on the LCDs is set high enough?

Yep, thats all you need to do. Oh wait, this is a Toshiba system we are talking about :p . Then there is a bit more work. But at least you don't have to power off the system.

But you would need a bit of wiring skills, becase the RCIU requires the lines be wired in parallel to the RCOS. You noticed that those cards also have RJ-11 terminations on them?

Then program the card assignments and the Caller ID in the trunk assigments, then you may be all set.

Toshiba eventually devoloped a card with built in caller ID (BCOCIU).

As far as what determines how an incoming call gets routed; here is the word of the day, DIT (well, initials at least). That is where you start to find out how the calls ring in. It is likely that ext 108 is just the place where the night key is located, and that extension's settings does not directly control how and where the lines ring. There are many ways that a programer could have set this up.

And finally, yes, the LVMU is connected through a serial connection, but it's at least it is a bit faster then 9600. Software is required.

I have the patience of a chopping block when it comes to wiring and such. I may lack some of the tools though.. I'm still searching for the RJ-12 block for my crimpers..

BCOCIU isn't *that* much more.. would it then be more plug and play?

I can build a server in my sleep so not knowing the basics on this feels so odd to me.

I looked up DIT in PRGM1 PDF and I'm getting some hits that look like they are in the ballpark of what I want. Such slow going learning it from scratch.

More custom software?! On a serial connection?! Is this more dealer-only stuff, and if so what should I be asking/looking for.

Thanks for the clues, hopefully I'll solve this soon.

The only time it is truely Plug and play is when you initialize the system it will automatically identify the cards. But please do not do this unless, you want to spend all weekend on a crash course in programmming just to get it to work like it did before you wiped out all the programming.

The BCOCIU is a bit easier as far as wiring, and the programming is takes one less entry, and it only takes 1 slot instead of 2.

Adding a card on an existing CIX system always requires that you open up emanager and program the new card. Programming for either is pretty basic. I would even say that as far as programming, adding caller ID to an existing systeM is easier with an RCIU. Moving exisitng trunks from an RCOU to a BCOCIU would require a bit more work.

The voicemail software you need is called Stratagy VM manager. Don't confuse this with Stratagy ES Administrator. And just like the other software, only a dealer can download from Toshiba.

Okay I'm requesting a copy of of the VM Manager and I'm asking the seller of the RCIU if there's any cabling assistance he can offer.

I've done some insanely varied programming of software in my time including obscure Japanese right to left coding in hardware that needs everything in hex codes..

So the software side doesn't spook me if there's any sort of reference to go by.

Really appreciate the help here guys! This is awesome thanks!

Who's supplying the VM Manager?

My local dealer did eventually get us a copy of the ES Admin software so that's who I asked first for the VM Manager.

It's my understanding that we could approach Toshiba directly but they would ask us to first challenge our local dealers anyway?

Sounds like caller ID will be too much $$ to add as the seller is adding almost $300 of extra parts:
"You will need an RCIU2A and an RCIS1A along with them 4 adapters I mentioned to you earlier plus four cords."

Got the VM Manger software now.. So I'm just a PPTC-9 from having all the software and hardware talking, then it's just a matter of figuring out that DIT hint I hope.

I think this confirms?
"The RCIU is required along with analog loop start lines (RCOU) to provide the caller id feature. RCIS subassembly unit can be installed can be installed on the RCIU to provide 4 additional caller id circuits. "

Since we have an "RCOU3A" we'd need to install the RCIU2A to get us caller ID on one line and then the RCIS1A for a total of 4 lines of caller ID?

Please let me know if I'm getting the wrong idea.

Thanks!

The RCIU2A will provide caller ID on 4 lines, gennerally lines 1 through 4 (although you could technically wire any lines for caller ID)

The RCIS1A is the Sub assembly for the RCIU, which will add caller ID to another 4 lines, for a total of 8 lines.

The RCOU3A supports 4 lines. It could have an RCOS3A sub assembly on it as well for a total of 8 lines. Each RJ-11 jack connects 2 lines, so if there are 4 jacks on the card, then you have an RCOU with an RCOS. The 'S" at the end of the part number means it is a sub assembly. The U menas if plugs directly into the backplane.

You can plug in a duplex gizmo to the RCOU3 and run a two pair cord over to the RCIU2A, that puts the lines in parallel.

By duplex gizmo I mean the little connector you can buy at Radio Shack to plug in a phone and an answering machine to one wall jack. Each jack has two dial tones, first two on the bottom of the main card, next two on the top of the main card, next two on the bottom of the daughterboard, last two on the top of the daughterboard, 8 dial tones on the RCOU/RCOS and 8 receivers on the RCIU21/RCIS. Just make 4 short cords.

Oh well then if we want caller ID on 4 lines all we need is the RCIU2A, and 2 "duplex gizmos" ?

This is such a roller coaster of "can do" vs. "mt. everest".

Thanks to all you digital master sherpas!

My advice:
Skip the programming manuals once you get Emanager running. The manuals are designed for programming over the phone. Also, I don't think they've been updated in a while.

Using VM Manager - If you can't get the PPTC-9 and line cord, just connect to the voicemail via a modem. Of course, that requires some more explaining but it's the easiest way to get into voicemail.

Well I was in the DID setup last night before going home and tried editing two of the delay values but found they had no effect and I just restored them back to the previous values.

This is in Tunk->ILG "304 INCOMING LINE GROUP ASSIGNMENT" ... From the eManager Admin screen.

"Delay1 Ringing Timer
Time to ring the Delayed 1 destination.
Possible values: 1~60 sec. (default = 12)"

That and Delay2 were both tested and I swear it didn't change the time to forward to VM? Seemed like I was SO close to the solution.

VM Manager: I could grab a generic serial to RJ-12 adapter and wire it, I have the specs, and I even have the pin tool (I used to do Squirrel installs). The fellow here that's making the decisions doesn't want me driving across town to the electronics shop to buy one if the fellow selling us the caller ID hardware can just toss one in. My time + the gas would be too expensive?

So I'm just waiting on that.. But the modem idea sounds sort of fun, like something I might do on my own time because I'm a nerd. I have lots of old modems kicking around.. Even have my old USR blackbird v.anything somewhere in storage..

If you have analog lines, you do not need to do anything with DID. DIT is where you need to be. Start with Line Assignments. All your lines should be listed. There are a few tabs, one says Caller ID (setup after you get the RCIU) and the last one is DIT.

The number next to Dialing digits is the extension that the lines ring to. It could be a Multple call group (MCG) extension, or a hunt Group, or someones primary extension, or a phantom extension, r the pilot to the voicemail hunt group. This is where you would start to find out how the calls ring and where they go.

If you need to a list of all the extensions, go to Dialed number plan under System.

I have "dialed" into a voicemail even when I was onsite (due to not having a cord). It will work, but it is much slower then a direl serial connection.

Someone around here was selling a device that would allow you to connect to the voicemail through a network connection.

Great lead Newtecky!

When I got into the DITs (it was "Trunk Assignments") I did some comparing of the lines.

I quickly found "one of these things is not like the others" and it was that Line4 was the only line of the primary 4 lines that had a "Day1" Destination Digits.

I used some voip software to plug the first three lines and when I hit line 4 it certainly acted different! I saw it only ringing ex 106 and ex 103 for the first couple rings and then 4 more rings on all phones before hitting voicemail! *cheers*

The wonderful part is that ex 106 is our main phone person, so the ringing there first is EXCELLENT, but ex 103 is a partner in the company and that's going to be a big problem for ex 106 if they aren't quick to answer. So before I make social issues I need to switch out ex 103 for the relief phone person..

More crampons!!!

Thanks again, again! Hehe!

Aha! Found it in the multiple call group! (But there is no option for changing those group settings in that view. It has a box there but no "apply/save".

EDIT: HAHAHA! Clicking the text, ignoring the "I" beam cursor, is the ticket! Wow.. It's like an easter egg!

Learning learning learning.. keep them brain cells learning.. Yehaw!

(Sorry, too much strong coffee and exciting progress)

One thing I just noticed.. it's not going to voicemail actually.. it's just saying "please say operator for an operator"?!

I found the 05 Voice Mail ID is not set for the multiple call group.. More fiddling!
EDIT: That's working now too! Great!

Dealer? We don't need no stinking dealers!!!

Just think of the headaches and time wasted on this, when all in all if a dealer had installed/programmed the system from the start. Why does everyone think they can be a telephone man? :shrug:

This thread has taken a wrong turn and is closed for the time being. Even if this thread re-opens, it had served its purpose which was to answer the OP's original question or issue. To the OP: please start a new thread for any other new issue and/or question.