sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Call Pickup CO line

I currently use a Telrad system. The new Toshiba CIX100 system is being installed to replace the Telrad. One thing I've noticed is call-pickup. The telrad has a 'pickup 80x' line pickup format and the CIX has a 'pickup 00x' line pickup format. Can I change the CIX CO lines to any other numbering plan? I can't see using orbits as the moment someone gets their 7001 orbit call, they will pass it on with 'hold' and then say 'Bill pickup line 001' Any thoughts?

Every system has its unique features, and with every new system there is a learning curve.

If you don't have individual line appearance, train your people to use the park function properly.

Yes, you can change the numbering plan, but I personally don't recommend it. I believe you should leave feature access codes at default. The engineers design these systems to work a certain way. If you change one code, it could affect the operation of others.

What he said, about every system being different. It is a little hard in the begining with new feature codes and a new system working a little different, but nobody magically knew how to use the last system without some training and using it.

There are ways to make things a little easier, such as using a one touch key that will enter the pickup code plus the 1st 0, so you would press pickup then 2 digit line number.

I have seen call park orbit numbers changed. I rarely instruct the users to use these orbits. If a call is for Bob at ext 212, I tell the operators to just park the call at 212 and page Bob to tell him a call is parked at his extesnion. If he is in the kitchen he can press Park then 212 to pick it up.

Bear in mind changing feature codes also makes a nonsense of the user guides!
It all depends upon the system set up you have there. Is it a large switch with lots of lines and extensions or a small office? There are a few work arounds depending upon this mate.

Sometimes you have to beat the customer over the head, and tell him how to use the system properly.

Call Parking... and parking to the individual extentions, is definitely the proper way to handle this situation.

Once they get used to it, they'll never want to go back.

I have seen call park orbit numbers changed. I rarely instruct the users to use these orbits. If a call is for Bob at ext 212, I tell the operators to just park the call at 212 and page Bob to tell him a call is parked at his extesnion. If he is in the kitchen he can press Park then 212 to pick it up.

I'll try this out. Call Park sounds good now, but that little red "hold" button is so tempting for these people

Why are you not using CO line keys?
Putting the call on hold using the "little red hold button" would be the easiest way to transfer.

How many lines and what type of handsets do they have?

8 co lines and 20 button DP5032 phones. The issue is this: Every phone has DSS stations of all staff on all phones. No one ever memorized any ext. #'s all they do is push "tim" and that connects them in-house. To add line appearence uses up too many buttons on the phone.

Can I have the operator pickup a call, press call park/orbit and press the persons DSS key? They don't memorize ext. numbers here...LOL very simple minded folks.. Thanks for the input.

Do you have any spare keys on the handsets?
if you do you could always set up a PhDN as a park button that will flash on all handsets so anyone can pickup the held call.
You need more that more than 1 but not as many as 8 so you might be able to squeeze it onto the hansdets.

With the operator you can't press park/orbit and use a DSS key as you have to input the extension or orbit number on the keypad.

If you give everyone a park/orbit key and then someone parks a call for your extension it will light up on that handset and can be pressed to retreive the parked call.
You will however need to know the extension number when placing the call on park in the first place.

Your other option is to install some 20 button ADM's on the operators handets or the main ones in the office so you can display the CO line keys and do the job properly, it was obviously under sold for what the customer really wanted.

Good luck with it