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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
That's because they can tell you everything they know in 20 seconds.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Proudly serving Canada from coast to coast.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Well Hal, if they screw it up they can wait because they just became a non-maintenance customer issue and will pay emergency rates.
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
Well, I for one don't need the panic call while I'm in the middle of another job 50 miles away because some twit tried to change something and something no longer works.
This is why we don't allow customers tech level programming access. If they insist on manuals I SELL them new at FULL mark-up. I also make a back-up of the system, this way I have a record of what I programmed. We also inform them of a $200 "restore" fee.
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