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Joined: Jun 2007
Posts: 627
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OP
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Joined: Jun 2007
Posts: 627 |
We have a ACD system that keeps going into "demo mode"
Toshiba tech just told us that they do that once in a while?
I was going to post a screen shot, but our company has blocked access to every sharing site I have tried.
exact error
Voice Assistant
Demo Mode has now Expired. Please see your authorized dealer for a full working version.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Are you using VA? What version of ACD and VA are you using? Is this the HMP or Dialogic MAS?
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Joined: Jun 2007
Posts: 627
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OP
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Joined: Jun 2007
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ACD ver 2.4, build 14
Voice Assistant ver 4.2 build 1
Using HMP
This was a old ACD, one of the first micro mas's that came out. About a year ago they wanted net phone, which they still have never used. Had to do lots of upgrades.
This started about 6 months ago.
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Joined: Jun 2005
Posts: 2,706 Likes: 7
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Joined: Jun 2005
Posts: 2,706 Likes: 7 |
If you upgraded past the date that their maintainance expired, then it will go into demo.
If their mainatainance expired a long time ago, then look for the oldest version of Netphone and ACD in the archives on FYI.
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Joined: Jun 2007
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maintenance is good til 11/2012
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