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Starplus DHS phone won't tranfer. #210098 05/24/06 04:15 AM
Joined: May 2006 Posts: 154 NC brwyatt OP Member
OP brwyatt Member Joined: May 2006 Posts: 154 NC	I have a phone that when you tranfer to you pick up and you can hear the person on the other end but they can't hear you. Changed out phone but didn't fix problem. Please help! Thanks, Brian

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Re: Starplus DHS phone won't tranfer. #210099 05/24/06 09:42 AM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	Did you change the handset? Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Starplus DHS phone won't tranfer. #210100 05/25/06 12:51 AM
Joined: May 2006 Posts: 154 NC brwyatt OP Member
OP brwyatt Member Joined: May 2006 Posts: 154 NC	Yes changed it out and it didn't help. When you put it on hold and don't tranfer line one and pick up it works fine.

Re: Starplus DHS phone won't tranfer. #210101 05/25/06 04:05 AM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	This is just on one phone? Have you tried rebooting the KSU? Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Starplus DHS phone won't tranfer. #210102 05/25/06 04:46 AM
Joined: May 2006 Posts: 154 NC brwyatt OP Member
OP brwyatt Member Joined: May 2006 Posts: 154 NC	Just on one phone. And on I hadn't rebooted but I will try that, thanks

Re: Starplus DHS phone won't tranfer. #210103 05/25/06 04:48 AM
Joined: May 2003 Posts: 2,267 Windham, Maine, USA paul144 Member
paul144 Member Joined: May 2003 Posts: 2,267 Windham, Maine, USA	Have you tried swapping phones around? If you do, and the trouble follows the phone, the phone might have an intermittent talk-path issue and be in need of repair. First thing is to check the handset/handset cord and remove any cord-detanglers you have installed. The vast, vast, vast majority of talk path issues are caused by handsets, cords, and cord detanglers.

Re: Starplus DHS phone won't tranfer. #210104 06/08/06 03:17 AM
Joined: May 2006 Posts: 154 NC brwyatt OP Member
OP brwyatt Member Joined: May 2006 Posts: 154 NC	Rebooted didn't do anything to help phone pick-up line one Anything else that would help let me know thanks. :confused:

Re: Starplus DHS phone won't tranfer. #210105 06/08/06 09:26 AM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	I guess you'll have to swap ports. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Starplus DHS phone won't tranfer. #210106 06/13/06 03:58 PM
Joined: May 2006 Posts: 154 NC brwyatt OP Member
OP brwyatt Member Joined: May 2006 Posts: 154 NC	Thanks for all the help. brwyatt

Re: Starplus DHS phone won't tranfer. #210107 06/19/06 01:28 AM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	Is this a DHS-E by any chance? What is the extension number? Gainesville Telephone Systems Jacksonville Telephone Systems

Moderated by EV607797, JWRacedog, MnDave, nfcphoneman

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