atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vertical CCC site

I requested a V-Connect account a few days ago and so far nothing back from them. I'd think two business days would be enough to respond. Unfortunately I now have to put off a customer I was scheduled to see tomorrow due to this. I'm getting real frustrated with Vertical...

How did you request it? They never responed to the email I answered from them.

I called the regional Vodavi/Vertical guy and he gave me a phone number to call. I am trying to dig around and see if I could locate it. It did not take long to get access to it, I think by the time I hung up the phone it was ready. It is nice, and they had a question/answer for the products, but the only item that gets regular answers is the Wave. I have been trying hard to locate the feature list for 3.5 on the XTS and still can not find it, so there is some stuff that it is missing.

This forum helps more that anything that is on that site as far as STS, XTS, SBX and the older stuff.

It took a week for me to get my Vconnect login.

cswroe, if you can find it please post or PM. If that's the only way we're going to be able to get revisions and stuff I'd better push harder.

I've placed messages over a month ago at the VConnect site and still no response. I too have gotten most of my answers here. That is pretty sad.

I'm hoping that Vertical will release these products and focus on the Wave on their own. Maybe LG will then step in and work on bringing many of the original Vodavi employees back together. That would make my perfect day.

Use your tech ID for both the user name and password

I don't think that will get you into vconnect, but does work on ccc. I ended up changing password since I have tendency to hit the wrong key....twice. I logged in as someone else and thought I doubled my customer base!

Bill: I will make a call tomorrow and PM that number.

Thank you

I'm glad I'm not the only one longing for the "Good old days" Having been a Vodavi dealer since '88, I have definitely noticed a change of focus. As a small dealer, I am disappointed. My experience was that Vodavi bent over backward for me many times. I guess I got spoiled. Sorry, but I don't mean to make this post a complaint forum. It just touched a nerve.