atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vertical CCC site

Has anyone had a problem with the CCC support site? I've been trying to download some Wave and SBX documents and its real slow. When I finally found the .pdf files I wanted I get maybe 50k of a 10M file and it just hangs forever.

I thought maybe it was an issue with my equipment/connection at my office, but its no different here at home.

How do they expect us to sell and support their products if we can't access the documentation?

Yep definitely having issues..just tried to logon.

There have been quite a few complaints about Vodavi's site lately, as in it having been orphaned.

As a dealer since 1991, I had to learn from one of my friends here who is a Comdial dealer how to reach it. I even had to use his credentials to access it, since it wasn't open to Vodavi dealers at the time.

This is exactly what happens when you put a bunch of CG's in charge. Their blinders only allow them to focus on the matter at hand. They can't seem to comprehend the full picture.

Needless to say, many of the links from my web site are dead now due to their "minor errors".

I know that they don't have Any Trouble sending out E-mals for there Webinars. They blow my mailbox up about 3 times a day with that stuff.. Hmmm

Boy ain't that the truth. :bang:

They're replacing the CCC with V-connect. Have you tried that? I downloaded a few things yesterday with no problems.

So how do you get V-connect? When they sent out the notice quite some time ago I replied and have sent several request since with no response from them.

Same here, Bill. I managed to establish an account there and could communicate initially, but all they want to talk about is the Wave, the SBX320 and the XTS. Even the XTS is not really a high-profile product. I've tried to figure out their CG terminology, like "road map" and "dash board", I've entered their support request areas and haven't had a bit of luck.

Any questions I had about STS or any old products seemed to have gone out the window. It is sad, very sad that we are trying to sell their products and they treat us like red-headed step children if we aren't selling the Waving flop.

www.vconnect.vertical.com


Try that Bill.

Thanks Dave, Well it says my email doesn't exist, so how do I get all those emails? The application is so far left on my screen I can't even see what it says. I could just barely see the place to put my email address. I also see I've blown away the original email since they never replied when I would apply. My guess would be I'm too small for them to mess with.

This is all I can see on the request screen.

(ner to obtain a V-Connect account.)

EDIT: I can still go to the Vodavi site and log in as a dealer.