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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
Thanks all. The system is a sts switch. Not sure of the software version, probably 5-6 years old. I sent him Ed's suggestion but haven't heard back. If that doesn't fix it, I will make a site visit.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
Customer just emailed back "success". Thanks Ed and all.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Customer says it is not... and you took the customer at his word because...? :shrug:
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
MN I guess you didn't train me good enough. You never said anything about doubting the customer's word.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
"The customer is always right" doesn't really apply to our line of work, does it? - to which the choir here all says, "Amen!" 
- Dave S. -
You can never appease your ideologue opponents.
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