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Joined: Oct 2009
Posts: 8
Member
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Member
Joined: Oct 2009
Posts: 8 |
thanks for the replies...however, this is happening when no calls are inbound or ringing at all...this is according to the customer....I have not witnessed it...it's only 4 sets in the group. The customer says that the stations go unavailable and stay that way.
Clay Embick
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
No internal person is calling the group? It will do the same thing if the phones are in tone mode.
However I would not be surprised if it is a personel problem...also they cannot put the phones in DND that will make them unavailable as well.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Beyond an OOS timer, the only way I can conceive of this happening automatically is when a phone exhibits the condition of placing a phantom call - usually to another set. Since you indicate several phones are involved, like Derrick, I too suspect the users are doing something. You could always run an event trace but those reports get to be so large as to be overly cumbersome to me.
- Dave S. -
You can never appease your ideologue opponents.
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