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Joined: Jan 2005
Posts: 15,393 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,393 Likes: 17 |
We just received an urgent plea from a local customer that has an Atlas system. At this point, they couldn't give me much information about the system except for station and line counts. She is in the process of e-mailing us the detailed information about their problems.
I am sure that the fact that they are "losing calls, etc." could simply be the result of a dead CO line and we are willing to go out and check it. Still, it would be nice to have someone who can help us bail out a potential new customer.
We sold Atlas for a very short period of time but found the technical :rolleyes: support to be a bit limited, so we didn't keep the product line. That was 15 years ago, so we have no idea where they are now.
Anyone out there selling Atlas would really help us a lot.
Ed Vaughn, MBSWWYPBX
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Joined: Jan 2005
Posts: 15,393 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,393 Likes: 17 |
I have received the following information about the Atlas system that the customer has:
EX 500 K Atlas Digital Phone Systems
W/ 50 J Software
Ed Vaughn, MBSWWYPBX
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Joined: Feb 2004
Posts: 323
Member
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Member
Joined: Feb 2004
Posts: 323 |
Ed, I don't know the Atlas but I found their website. https://www.keysystemus.com/ Kerry
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Joined: Jun 2004
Posts: 80
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Member
Joined: Jun 2004
Posts: 80 |
I HAVE BEEN INSTALLING ATLAS SYSTEMS FOR A FEW YEARS. LET ME KNOW IF I CAN HELP
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Joined: Jan 2005
Posts: 15,393 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,393 Likes: 17 |
John93035:
Thanks for the reply. I sent a technician out there last week and he was able to fix one of their more pressing issues. The extension for their second voice mail port wasn't configured to allow integration, so that took care of a bunch of complaints. Still, he brought back a laundry list that he doesn't feel comfortable with. The last thing we want to do is to take on another product line, especially if it's only for one customer. If you have the ability to offer us support, please let me know the cost, time frame and I will run it past the customer.
Ed Vaughn, MBSWWYPBX
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