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I just had NEC Aspire phone system put in and I wouldlike to change two options, however the tech did not leave the manual.

1) When someone is on the line I would like to pick it up from another extension without using hold or park. Just press line 1 from any extension and talk to both parties.

2) Second they left me a rca jack for a ipod. How do I program it to play on hold.


Thanks for all your help

Have the installer return and turn auto privacy off.

Also be aware that you will need to pay royalty fees for your on hold music via your i pod.
Have the installer to turn on the external music on hold feature.

DJ

thanks I was wondering if there was away to do it without the installer

there is if you know the ip address of the system and the user name/password. or just the password for phone programming. If you can get these items out of them then you can get into the aspire.

We give these to customers at their request. The contracts we have specifically state any programming by another company or person's not of the installing company that either causes damage or alters service voids all warranty and will only be fixed on a T&M basis. I love this especially right after an install or after getting a maintenance contract.

you can also prgram via the sets as well and you can find the ip address via the as wellprogram no. 10-12-01

hi,w.r.t first question the answer is enable privacy mode for all trunks cmd is 14-01-19.

Your NEC/Nitsuko dealer must be like the one in our area. Always the cheapest price and then they bill you for everything - even simple stuff like this shortly after the initial install - ironic part is that the people who buy the NEC (really Nitsuko) because it is the cheapest end up spending more money over five years than they would on the more expensive systems since the dealer nickel and dimes em for years!!

Hey upstateny,

Are you a end user? You sure sound like it. Let me tell you not all dealers are out to nickel and dime a customer, but we are trying to make a living in a very competitive field. This dealer gives our customer two training sessions two to three weeks apart and program changes if needed at the same time, after that we charge a service call fee. This is to help pay for the techs training, payroll, health care, service vans,gas, insurance and maintenance for the vans. How about the utilities, and the office people, parts and material the list keeps going.

I am the owner of a telecom company and know all about expenses, overhead etc. The Nitsuko (now NEC) dealer in our area has a horrible reputation and their customers are routinely searching for a new vendor. I have heard stories of being billed an hour for a phone call to the dealer who gave instructions to reboot the system then billed them. I operate differently - my feeling is if i can help out over the phone in 30 seconds i won't bill for it - simply use it to strengthen my relationship with my customer and earn more referrals. Again the ironic part is many of the people bought Nitsuko from these guys because it was the cheapest quote they got. Then they end up spending more money over five years to own the system that was the cheapest to buy - go figure!!