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I'm in the process of making a cutover handout sheet with common user instructions recently asked on cuts to save my back,sanity and time reexplaining these features in the user guides.They can read other features in user guides ,most people dont want or wont take training and are the biggest complainers.
I figured I could staple this to their forehead or hand.
I'm including:
1- entering personal speed dial.
2-transfer a call / transfer direct to mailbox.
3- page over telephones .
4- leave a message in cowokers mailbox.
5- call your mailbox internally /from external location.
6- conference
any others ?? suggested
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
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your Cell number  Ive found I need to point the display prompts out to the customers they really help once they realize that they're there I try to find the Office "techie" and give them in depth instructions hoping they will pass some of it along
Skip
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Serving SW and West central Fl since 1984
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Ken, I have a master training sheet for the DSX set up if you'd like to take a look at it. It probably covers more than you'll want to use, but I just edit out the parts that aren't needed on a per-customer basis. I'll just need to send it as an attachment. Let me know and I'll look up your email address somewhere. 
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Originally posted by Keighlar: Ken,
I have a master training sheet for the DSX set up if you'd like to take a look at it. It probably covers more than you'll want to use, but I just edit out the parts that aren't needed on a per-customer basis. I'll just need to send it as an attachment. Let me know and I'll look up your email address somewhere. Would it be possible to get a copy also? Thanks. Doug [email protected]
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Stacey, have it and its great Thank you 
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If I could also get a copy that would be great! [email protected]We have been installing these like crazy! I have made a cheat sheet using Visio too...
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Emails sent. I hope you find them helpful - at least a spring board to customizing them to your needs. If you have any improvement suggestions, please feel free to let me know. :toothy:
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Could I get a copy too? [email protected]
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jjordan - Your box is full
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Could you send me a coipy also. [email protected]Thanks Again
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Just wondering why a training sheet is necessary? Is there something missing from the users guide that comes with the phones?
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Stacy,
Could I please please please have a copy sent?
We get old too soon, smart too late
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More copies sent.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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No Bill
In my opinion the user guide is difficult to read
for the end user ,although everything is there.
Each user has their hot button[s] that they want to do.
Say personal speed dial ,Its in the book at least twice ,but to read expanded text makes it easier on them and certainly on me .
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May I get a copy as well? [email protected]. Thanks Much
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Thanks for the document Stacy.
Nice Work.
Doug
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If it is not too much trouble would you also send me a copy. [email protected]Thanks
All In One Communications
Mustang, OK
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Bill, I find that the training sheets are laid out to be very user-friendly in their simplicity so that after I leave the training session, customers have something to look at that is set up specifically for those options which they have told me are important to them. In our project meeting before the installation, I go over all the options with the customer and they decide how they want the system to function to their best advantage. The training sheets then reflect: 1. Basic calling features 2. Fixed buttons and their functionality 3. Programmable buttons and soft keys which they have decided they will be using. Customers are also given the DSX documentation, but when I return to site for maintenance, 9 times out of 10 they still have their training sheets but have no idea where the DSX phone guide is. It's not because the DSX documentation is difficult to understand. In fact, I find it probably the most easily understood of any of the systems I work with. I believe the difference is simply in the customization. No offense intended to DSX.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Stacy please send me a copy of that cut over [email protected]
If you say you don't know you will get more respect.
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Stacey, Just a comment on your handout..... IT'S GREAT !!! To prove the point, did a change-out on a Saturday. Was there for opening on Monday. Had the guide under each set ( IF there is one in the box---can't order them anymore  ). Handed the POC for the project (also answering point for the lawyer's office)the three ring binder with the manuals that come with the system. Included was the CD. So the complete documentation was available, in factory form. Yesterday was a "tweaking" visit and these people are still doing what most customers do....ask for options and operating procedures... as they write it down in their own way of comprehending how it is done----their own "cheat sheet". Even with every extension on a DSS button and named, they still make lists of names and extension numbers. As most users only use five basic features, you have really done a good job of fleshing it out. As I use the KISS system, I train the receptionist who then trains the crew. The one's who say they don't need training are the one's who cause the service calls that claim "our old system did it, I did it just like that and it didn't work". Sorry for the rant, it IS a lawyer's office !!!
Ken
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Thank you, Ken.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Stacey, if I may, can I ask you to send a copy to me as well? [email protected]Thanks!
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If you could i would also like a copy. Thanks in advance. [email protected]
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I'd like to have one as well [email protected]
Money Talks Mine Says GoodBye
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"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Can I have one too? Pleeeeease! You should start charging for this. (After me of course) [email protected]
Aaron
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Hi, New guy here. Could I get a copy of your DSX cut sheet. TIA Tom [email protected]
tom
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RIP Moderator-Nisuko-Tie, General
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looks like you've got a marketable product , Stacy
Skip
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Serving SW and West central Fl since 1984
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It's starting to look that way, isn't it? I'll just have to keep quiet about all the other instructional sheets I have!!!
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Moderator-Mitel, NEC, Vodavi
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May I Please have a copy. Thanks.
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Thanks Stacey, this is good stuff...
Aaron
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"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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May I please have a copy? [email protected]thanks.
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Me too!!! Thanks in advance [email protected]
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"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Could I please have a copy thanks in advance [email protected]Pots
jb
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I would appreciate a copy also. Thanks. [email protected]
Connections Data & Telephone Service
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me to please thanks [email protected]
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It appears it was a busy weekend. Sent.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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I agree the user-guides are REALLY hard to understand for a new user. I would appreciate a copy of what you use. Thanks!! Steve [email protected]
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Stacey, May I please have a copy also? Please send to [email protected]Thanks in advance
The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence - Charles Bukowski
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"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Hi... I would really appreciate a copy also. and thank you in [email protected]
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Originally posted by phonedog:
I agree the user-guides are REALLY hard to understand for a new user. Could someone please explain what the problem is with the user guides? They seem simple to understand to me.
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Some customers want something with just the features they use, and some want more info than what in the user's guide, but get find the multibutton users guide a little to much reading for their taste.
I personally find the users guides fine, but I do handout a sheet for the intramail that says to log in and record your greeting do this, to record your name do this, to set up a security code do this....congrats you mailbox is set up
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hello, could someone send me a copy of the reference sheet? thanks so much! [email protected]
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Hey Stacy, I would love to have one of them if possible. Thanks, Erock [email protected]
Nationwide Telcom Contractor
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Another request, please! [email protected]Thanks in advance...
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May I please have a copy? [email protected]Thanks !
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I think I'm caught up on everyone. Let me know if I missed you.
Stacey
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Please send 1 to [email protected]
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