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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
Calls transfers don't forward to voicemail unless I program CFBNA at the station.Is there a setting in the system programing to enable that instead of going to each set?
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Program 2115
Line Ring no answer - set it to 700
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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
I've tried that.Calls from AA forward fine, If they 0 out and get transfered the call only responds to the transfer recall timer.
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Joined: Jun 2006
Posts: 1,624
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Joined: Jun 2006
Posts: 1,624 |
What are your CFWD NA and Transfer Recall timers set for?
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Nov 2007
Posts: 369
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Joined: Nov 2007
Posts: 369 |
Make sure your Trunk Revert timer in 1601-01 is shorter (15 sec's) than the transfer recall timer in 1603-01 (20 sec's).
"I didn't do it, and I won't do it again"
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Joined: Aug 2006
Posts: 201
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Joined: Aug 2006
Posts: 201 |
teleco,
Are you talking about CO calls or ICM?
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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
I have my transfer recall at 9999 cfwdna at 7. All inbound calls are answered by the AA. The caller selects an ext, call is transfered, no answer, forwards to mailbox. If the caller goes to the operator and is transfered by her it will ring there for 9999 secs.Why is a VM transfer different than the orerator transfer.
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Joined: Nov 2007
Posts: 369
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Joined: Nov 2007
Posts: 369 |
For each station, what do you have 2115-01 set for? Try option 2 (Busy/Ring-No-Answer for outside calls), with the destination of 700 (voice mail).
Then verify timer in 1601-03 (Call forward, No-Answer timer) = 10 sec's.
"I didn't do it, and I won't do it again"
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Joined: Apr 2005
Posts: 2,525 Likes: 4
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Joined: Apr 2005
Posts: 2,525 Likes: 4 |
You need to back track and check to see what was changed, because with system timers at default and 2115 set to RNA or Busy/RNA to 700 the call will forward to voice mail if transfered by the operator or any other extension.
We get old too soon, smart too late
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Joined: Oct 2007
Posts: 19
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Joined: Oct 2007
Posts: 19 |
Go to the line ringing and turn on call overflow, send it to ext 700
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