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Joined: Apr 2010
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My tech is trying to get music on hold to work, and he is having no luck at all. We have an outside source, and he is pretty sure he is plugging into the correct port. He isn't sure what the settings are. If you guys could help verify the port and settings, I would greatly appreciate it.
Much Thanks
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Joined: Apr 2007
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Set 10-04-01 to EXTERNAL Set 10-21-04 to CN-8= External MOH/CN9=External Speaker For the record, you could just go into the wizard for MOH... 
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Joined: Apr 2007
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Apologies: the setting in 10-21-04 does not show up in the wizard. 
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Joined: Apr 2008
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Don't forget to reboot the system after you change programming for this!!!!!
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Joined: Apr 2005
Posts: 2,527 Likes: 4
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If your tech can't connect MOH than he or she should not be allowed anywhere near this system. Call in a certified tech.
We get old too soon, smart too late
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Joined: Jul 2005
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We had a site here last week that external MOH would not work. The tech in the finish put in a LIU and all went well. Must have been something from the external music source shunting down the feed..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jul 2011
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Hey everybody,
we just got our new system and we want to switch to external MOH.
However, Set 10-04-01 to EXTERNAL
Set 10-21-04 to CN-8= External MOH/CN9=External Speaker is not available in the system data.
We do have SA access level and WebPro 4.01...so we should be able to make these changes, or not?
could you help me out guys?
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Joined: Jul 2005
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You will need "tech" level to set this..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jul 2007
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Originally posted by dans:
If your tech can't connect MOH than he or she should not be allowed anywhere near this system. Call in a certified tech. Indeed...
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Joined: Jul 2011
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Sweet, thanks for the hind paulw.
external MOH is now working, with poor sound quality though.
Does the vs8100 system require a mono cable?
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