atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Where do I start?

I have tried to search for a problem similar to mine and seem to get into things that are beyond me. I am hoping that someone can tell me if I need to have someone come out or if there is something I can do.

We have the NEC Electra Elite 48 system and the DTU-8D-2 phones.

When calling from outside I cannot get 1 extension to go through. I enter the ext. Get "Please hold on while I try that extension" and then nothing. No disconnect. Just nothing. I figured it must be forwarded to a non-existent place, but Fwd/Busy/NA is set correctly to VM. Call Forwarding is not set. Not on DND. I am trying to call the ext from my cell phone and I can see the call come in on the line but when ext is entered it just flashes red. Anyone could pick it up. It is just hanging out there and going nowhere.

Internally I can send a call to that extension or directly to that VM.

We moved our office 2 years ago and the original installers moved the system and I am wondering if it could have been set up incorrectly at that time. The employee at this extension works outside of the office a majority of the time so it wouldn't surprise me if this has been happening the entire time and not come up because people end up getting to her through being transferred by the person at the general extension.

Does it sound like I am going to need the "pros" to come back?

Thanks
Camille

When You call in from the Outside and You dial the Station Number does the Phone ring?

"Station Number" ?
The phone at the extension does not ring if that is what you mean.

For our system when calling from outside you can enter the extension # or hit 0 to the receptionist.

When someone puts in my extension, on my phone the line light goes green and the phone rings. If it is for someone elses' extension the line light is red.

But for this problem extension the line light flashes red and doesn't ring anywhere.

Internally the extension works fine, phone rings.

??

More than likely a setting in the voicemail box for that station hasbeen accidently changed.

Check the call transfer and delivery options for that mail box.

Possible park and page?

Like Tip & Ring said, this is in the VM mailbox settings.

In the mailbox for that station, the "transfer to" entry has been changed to something other than the extension.

If you can access the mailbox for this station and have the Password you should be able to acces the transfer and delivery options and set it to the correct ext #.

If this mailbox does not have a password, possibility that someone hacked the mailbox and changed the transfer to location to '9'.

D

PM Sent

Hallelujah!! The transfer to # was set to a weird phone number. Thank you all so much!!!

Sounds like you need to make sure all mailboxes & system managers are password protected, or this is likely to happen again.

Good Job :thumb: