Jim,

I agree with your answer on principle, we as interconnect vendors should not have to do the carriers' jobs. However, in today's world of "100% bug-free technology" and carriers and their technicians that are "completely dedicated to getting the job done correctly... the first time", it sure seems we are having to do the carriers' troubleshooting more often than not.

TadiranTechTexas, we feel your pain! In the last seven years or so we seem to be forced into spending a lot more time proving trouble and investing a lot more in test equipment than ever before. The really interesting part is when the carrier technician to whom you are proving trouble has no clue as to the equipment you are using or the test you are performing. For us, in southern California, it is not at all unusual for the carriers' technicians to have to escalate what used to be simple trouble issues to senior technicians (if one can be found - most have retired) or a supervisor who has to research the carrier approved testing euipment and method for what used to be very simply resolved issues. At times we even have to hire the consulting services of a retired former senior telco technician to help us point the current telco technician in the right direction to resolve the issue.

Fun times!

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