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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Originally posted by skip555:
seems like you would need a crash kit and a reasonable supply of phones in stock so you could be sure to get them back up in a timely manner in the event of a crash
I realize you want to make money but you do the customer no favors if they crash hard and you're scrambling for parts No question about it Skip .... you are dead on. If you are signing an agreement with them my guess is they will expect you to be able to get them up and running if they go down .... that is the whole point of having the agreement! As Hal said there is no way to profitably offer service contracts unless you have a bunch of them... AND .... you stock those parts.
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Hey guy's..Good topic but just remember were getting close to a "grey" area for the public forum..If it gets close to any numbers or such..Please remember to PM them to each other...or private e-mail. Thanks for the participation in the topic.
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Feb 2005
Posts: 12,360 Likes: 4
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Joined: Feb 2005
Posts: 12,360 Likes: 4 |
Has Jack been admitted to Installers?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
So I am proposing a support only contract. No hardware. I can't see stocking what is really expensive equipment. Take 2 years to break even. I figure I can do 90% remotely so that should work.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
A time and materials agreement? Most customers of any size would be leery of such contracts as they would fall in behind warranty and guaranteed maintenance contracts for response times in most cases.
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
Yeah, RBF, you're right, I know. I am thinking of more like a retainer deal. If I do 4 hours of remote support and burn through 1 hour of their support credits I am still doing OK so long as it does not come from a paying customer's time. It's a bid so I am not a shoe in for this. Probably won't get it.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
You mention support credits. Are you offering a block of hours at a discounted rate? If so, it can remove the obligation of having to stock every possible part. It is only your service labor that you are obligated to.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Feb 2005
Posts: 12,360 Likes: 4
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Joined: Feb 2005
Posts: 12,360 Likes: 4 |
Originally posted by Jack Salvadore:
So I am proposing a support only contract. No hardware. I can't see stocking what is really expensive equipment. Take 2 years to break even. I figure I can do 90% remotely so that should work. Question is what is the customer looking for? Have they had an agreement with someone else in the past? Warranty perhaps? If you are only able to offer support and they are looking for equipment coverage also I kinda think you should find out before wasting your time. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Originally posted by Jack Salvadore:
They want both. It's for a Shoretel.
Please quote on Shortel system yearly hardware/software maintenance and support For example: [b]"Support on Hardware/software, phones + helpdesk. Option gives access to software upgrades and up to 4 hours of labor to perform upgrade" Beleive this is what we currently have Shoregear 220T1A Shoregear 90V ShorPhone IP265 (5) ShorPhone IP230 (40) ShorPhone IP560 (1) Voicemail Server - Dell Power Edge R310 [/b] looks to me like they want both hardware and software
Skip
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Serving SW and West central Fl since 1984
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Joined: May 2011
Posts: 391
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Posts: 391 |
YEs, I have decided to not quote hardware. They did want it but they asked for a quote on just support. So I am proposing a block of time per month at 50% discount. I do have a backup for Shoretel should I not be able to immediately get to them. They charge a lot though. So month by month I could win or lose but at the end of the year I should come out ahead.
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