sundance-communications.com/forum Forums General General Telephone & Systems Information adding analog landline or cell phones to hunt group

Hello,

I have intertel 5000 5.1 os i believe, and I want to know if I can add a landline or cell phone to a hunt group?

If not what phone system does this?

Thanks!

Any system will take a land line. Doubt if any will take a cell.

There are cell phone docking stations that will allow you to convert your cell phone to a line that could be added to a system. Putting this in a hunt group would not allow multiple calls at the same time you would need one cell number or landline for each call.

Thank you for your replies, my interl tel phone provider is telling me that no they cannot add vonage phones, landlines or cell phones to a hunt group, what should I do, is there documentation to show them?

If you're talking hunting with your existing incoming phone lines, they are right.

Bill is correct, that in the usual sense, a hunt group must be comprised of lines all from the same provider.

Not exactly the answer you're looking for, but IF (big IF) you had a few Vonage lines and you wanted them to be added to a group of incoming trunks from some other provider, you technically could go to the Vonage webpage, sign in, and arrange your Vonage lines to FORWARD (not HUNT) to some other group of lines, when busy.

I do this in a tiny way for my tiny business. My single main business number is provided by Vonage, and is programmed to forward to me cell number when busy or after 4 rings.

Are you talking about incoming phone lines hunting (line 1 rolls over to line 2, etc.) or UCD/ACD hunt group routing by the phone system?

No, they are correct. Any lines in a hunt group must all be from the same provider. The reason for that is that the hunting is provided by the provider. It has nothing to do with your phone system.

-Hal

so our clients who call in get our auto attendant and clients can dial 3, 4 ,or 5. Lets say I have option 5 hunting group called " Technical support in French" so what I want to achieve is to hire 10 French speaking tech support people from all over the country out of their home. Can these tech support people just give me their land line number so I can add it to my intertel list hunt group? or does it always have to be a voip phone that connects to our intertel via internet?

Outbound is a whole different issue. :bang:

You should be able to dial one cell number, but I doubt you could make a "group" of them for what you want.

This needs to be moved to Intertel.

But just for the record, I don't know Intertel, but I do know you can do this with Avaya IPO. And would be surprised if Intertel can't.

No, hunt group calls will not route off-site.

The correct way to do this is with IP phones or softphones, so the agents can log in and out of an ACD hunt group.