sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems DX-80 cordless phones

Me too. I don't think you can change it, below is from the book.

1.6.5 SLEEP MODE STATUS
For power saving issues, the handset enters sleep mode automatically
when there is no special event in the system. The second row of the
LCD (Time and Date) is blank, while the third row continues to
display the handset extension number.
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DX-80 Cordless User
27
The user can simply press any key to wake up the unit. The handset
automatically wakes up if it receives any special information from
base.
Note: If the handset in sleep mode, the LEDs are not turned on.

Mark

I guess that can be a pain for the endusers but we got even more complaints from dead scout batteries when they don't follow instructions for charging. We've sold a dozen or so DX80 cordless and haven't heard this. Probably would pop up more frequntly if they have multiple cordless. Advised the sales and service staff to bring this up with customers to see if it's an issue before hand. Can't see it being big enough to pull a system over...but you know customers.

I agree with Markk about cutting the losses, and disagree with Steve C about the customer always being right (try not to let them know they are wrong). If that gal is that anal retentive about a feature designed and implemented for her benefit, then Markk is correct again. She will never be happy. It is better and more profitable to walk away from this type of customer !!! I have had two different DX-80 customers call in and complain about me to corporate in the last two weeks. Both didn't have a dime in any equipment period. One guy who was the most anal (and screwed me the hardest and won't pay a dime even for 10 voice/data cables with 3 port jacks) had his given to him by a friend just recently because of going out of business. The other guy retrieved his equipment from an abandoned tenant who skipped out. Both of them brow beat me for install pricing and then wanted a bunch of other stuff done additionally for the same price. So after 20 years in this business:

NO THE CUSTOMER IS NOT ALWAYS RIGHT!!

I agree Punch Down I guess I didnt mean the customer was correct But you never win an argument with a customer