sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial Interchange Question Box

Have a question box set up on an interchange voicemail. It is used for employees to call in when they are sick. The only complaint from the people who check the questionnaire answers is that there is no time given for when the caller left the answers. I have listened and the time of the call is not given before or after the answers are heard. I don't see anything in the manual or on the program screen that would allow or disallow the time stamp. Any ideas?

Change it to a mail box. Why on earth would you want to listen to a question box and answer those damn questions when all you want to do is tell them who you are, your department and that you are sick. This gives them the time and also if they have caller id the phone number they are calling from. Funny how many people call in sick from out of state and dont think about caller id.

It used to be a mailbox but management wasn't happy with the lack of info left by employees calling in. They figure with the questions being asked the employee won't "forget" something. No one has complained about it other than they don't know what time the calls come in.

If you don't mind waiting until the next day you can review the log file that is generated every night at midnight. It'll tell the time the box was used. If you need to know that same day a question box isn't going to do it.