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Joined: May 2007
Posts: 13
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Joined: May 2007
Posts: 13 |
My employees are currently unable to retrieve there voicemails nor can the receptionist forward callers to users mailboxes.
The phone system is reporting the following error:
SYSTEM ERROR: 5207 Cannot go from box 9999 to box 100 - noew box does not exist.
Nothing has been changed on the programming side. Could this error be hardware related?
Thank You
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Is there a mailbox 100?. Could be the hard drive starting to go. You should make a backup and call your dealer for service.
Jim
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Nov 2002
Posts: 343
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Joined: Nov 2002
Posts: 343 |
You have file corruption. Your dealer needs to be brought in to clear this up for you.
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Joined: May 2007
Posts: 13
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Joined: May 2007
Posts: 13 |
Thank you for the replies.
After further investigation it appears the receptionist was attemtping to change the greeting on mailbox 100 and somehow caused the mailbox to disappear/deleted.
I recreated it and the error message went away.
Thank You
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