sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial Impact Voicemail System

Our office is currently using a Comdial Impact telephone system with a Key Voice Voice Processing system. When the Night Service is on and an outside call comes in, the caller is given the option to select an extension. If they select an extension, the system rings that extension 4 times before going to voicemail. The caller can be on hold for over 25 seconds waiting for voicemail.

I know we can use the V MAIL AUTO XFER code to have the system go directly to voicemail but this does not give the person at the extension a chance to answer the call.

Is there any way to set the number of rings from 4 down to 1 or 2?

Welcome to the board!

First let me ask you an initial question:
There were many systems that carried the "Impact" name. What system is this (what's hanging on the wall)?

If you adjust the number of rings in the phone system programming, it will affect the phones during the day AND night. If you use auto attendant during the day, this would likely not work for you, as you would want the opportunity to catch the call that was transferred to you. If you use the Transfer button during the day to get calls from one extension to another, making this change may also present a problem there too, depending on the system you have.

There is a way to do what you want by leveraging the voicemail system, but it is specifically dependent on a time schedule. Relying on a time schedule can present issues on holidays, where unless the holiday is defined, the call will function the same as it would during business hours, assuming the holiday falls on a day when you're normally open. At any rate, setting up this method is more than can be explained in the open forum. Do you have a Comdial tech you normally use to work on your system?

Justin