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Joined: Sep 2004
Posts: 7
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Member
Joined: Sep 2004
Posts: 7 |
How do you reset someone's VM password? I purchase a manual set for our Samsung Prostar DCS system but didn't realize that VM is separate manual and documentation. The employee left and I am replacing them at a company that has no tech expertise. Help?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You would have to go into the Admin buy calling the VMS and when it answers press * then 999 , you will then enter the access code and go to 9 from there you can admin the mailbox's
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Sep 2004
Posts: 7
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Member
Joined: Sep 2004
Posts: 7 |
Actually, I need to reset the password without knowing the old one. The person that use to sit at this desk has left the company and now I need to setup VM but I need to reset the password to be able to get in to customize it.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
I would have no way of knowing what he/she set the password as, if it has been changed from the default then you have a problem, have you gotten with him to ask, he should tell you as it's the companies system not his. And if he/she left under bad feelings I would get it changed as fast as I could, perhaps one of the moderators for Samsung will chime in and get with you, I know of no backdoor code.
[This message has been edited by dtmf (edited September 03, 2004).]
Russ runs a local service and private tech center. [/url]
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Joined: Sep 2004
Posts: 7
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Member
Joined: Sep 2004
Posts: 7 |
That might be a bit of a challenge since he was fired but it's worth a try. I am assuming somewhere in a manual there is some command that can do that for you like on the phone keypad lock itself in the DCS manual.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
No you won't find that in any manual, that would be something a Samsung tech would know. But that's not me, I chimed in to see if I could help or point you in the right direction. I will email you the default code, so look for it.
[This message has been edited by dtmf (edited September 03, 2004).]
Russ runs a local service and private tech center. [/url]
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Well I can't email as you haven't filled out your profile, sorry.
Russ runs a local service and private tech center. [/url]
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Joined: Sep 2004
Posts: 7
Member
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Member
Joined: Sep 2004
Posts: 7 |
[email protected]Thanks for your help!
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You got mail, you may want to update your profile incase a mod wants to help you offline due to we won't post passwords on the open board.
Russ runs a local service and private tech center. [/url]
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Is it a Cadence or an SVMi product assuming it's a Samsung voicemail.
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