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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
Our voicemail stops answering about once a month and we have to reset to get it back online.
Any ideas as t0 what causes this?
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Joined: Jul 2003
Posts: 6,768
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We have had that happen to a couple of sites and all were power related. A good UPS solved all sites. This would be a place to start.
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Joined: May 2005
Posts: 391
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Is it a hard drive driven voicemail or flash voicemail?
www.A1Bizcom.com Specializing in selling and installing new and used Samsung systems
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Joined: Feb 2004
Posts: 842
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This is the hard drive based version and it has been on a UPS since it was installed.
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Joined: May 2005
Posts: 391
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That probably means the harddrive is going out.
www.A1Bizcom.com Specializing in selling and installing new and used Samsung systems
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Joined: Jul 2003
Posts: 6,768
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If it is already on a UPS then I have to agree on the hard drive going bad. Don't wait too long!
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Joined: Sep 2005
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Don't rush to replace that hard drive!!! I had similar problems with the same config. Check the version on the svmi-8e. Samsung had a problem with the svmi freezing up due to ipc messaging on one of the versions. I beleive it was 4.1 version 1 but don't hold me to that. You may just need to upgrade the voicemail. Also as a side note I have seen svmi's where by default it is set to reboot on system maintenance the first day of each month where it doesn't come up after the reboot. You could try changing it to not reboot after system maintenance to see if that fixes the problem.
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Joined: Feb 2004
Posts: 842
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Posts: 842 |
I talked with Samsung today and they mentioned to check the reboot on maintenance and it is set to reset monthly (1st day). Also, they said the next time it happens reset the the SVMI and see if it comes back, instead of resetting the whole phone system to bring it back.
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Joined: Dec 2004
Posts: 4,096
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just a thought
You know the svmi4 and 4e hade the same trouble and they created a patch for it, you might look into it. :thumb:
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Joined: Feb 2004
Posts: 842
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They mentioned all the issues that exist with the voicemail at the roadshow. I will look into a patch or something. The thing is not in advance replacement status any longer.So, shipping it to them and being down maybe be an option.
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