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Also you should not have box 10, 11, 12, 100, 101, 102 installed if you have 4 digit extensions....look at all the lost voice mails in those boxes.

Just a question. How come Box 101, Box 11 and Box 1021 have so many new messages in them?? Just curious.

I will check on the status logs and sync chip the next time the tech is here. I could do it myself with some guidance, but I'll wait. Very good points about the voicemail boxes - could those "lost" voicemails have something to do with our issues?
We do use 4 digit extensions, the 2 digit boxes might be messing it up?

No idea what those boxes are, or why they have so many messages. It definitely warrants investigation.
What if somehow the system tries to send a call to a 2 digit box, say box 10, when someone enters an extension like 1009. For some reason the system drops the call, and box 10 gets a blank voicemail. Just thinking outloud, I really don't know how it works. I just know my administration is losing patience!

If someone pauses while dialing 10XX number it's going to the 10 box. You definitely need some house cleaning on that voicemail. Those boxes are left over from the original install...KeyVoice comes up with example boxes of 10,11,12 and 100,101,102, and 1000,1001,1002. All non applicable boxes should be deleted if they are in violation of your 4 digit dial plan.

So I need to delete the 2 and 3 digit mailboxes, as long as they aren't being used. I don't think they are because all of the extensions are 4 digits. Thanks!

Also, why are some of the mailboxes highlighted in black?

I just tried calling and dialing extension 10. It tells me the extension is not available and gives 3 options: press 1 to leave a msg, 3 to enter another extension, or 0 for operator.
I can call and try extension 1009 and it hangs up on me probably 2 out of 5 calls.

Dlr920 - if you posted something, I'm not seeing it. Just checking.