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Joined: Jul 2003
Posts: 6,768
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It must be a conflict with your antivirus software. We have it running on everything from Win98SE to XP-pro-SP2 without any problems. We use AVG for antivirus protection without conflicts.
What is common to all 3 of your machines? Is it your virus protection?
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Joined: Nov 2006
Posts: 704
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I use avg and have turned it off and still won't install, i also don't have any antivirius software on the 3rd desk top i recently tried. i wonder if the samsung site have a corrupted software?? Thanks for help , still not sure whats wrong is it possible the setup dll is missing??
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Joined: Dec 2004
Posts: 4,096
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You might try downloading it again. Sometimes you don't get all the packets you need when you get it from the site. I thought you were using the CD. Worst case senario you might order the cd and only download the updates.
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Joined: Nov 2006
Posts: 704
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WRichey , i have downloaded it many times now on 3 different computers all same result , when i look it the download samsung officeserv manager folder i don't see a setupdll?? Thanks i may have to get the CD.
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Joined: May 2007
Posts: 1,218
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Just curious... have you loaded the Lauchpad first?
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Joined: Nov 2006
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HI! CIT , Okay ,that may be it DOOH!! :scratch: Let me check.
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Joined: Nov 2006
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HI! CIT , i thought it was part of the OS Manager software , i coudn't see were it is at the GSBN download sight ,can you tell me were it is?? Thanks :shrug:
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Joined: May 2007
Posts: 1,218
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Send me another PM... I've got the link for the GSBN site. You can also find it by looking under Released Software. The date for the update is 4/28/2006 and you'll want launch pad version 1.03.
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Joined: Aug 2006
Posts: 185
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Be sure and get the correct version of LP 1.03. There were 2 of them but with different date codes 2005.09.21 is the correct LP. There is a process to installing the mess so that could be the problem also. The 2 LP files need to be unzipped to a single folder on your desktop. Then you can run the setup.exe file from that folder and install the LP. We are running OSM 3.75b. The new stuff is using the IT tool
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Joined: Nov 2006
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HI! Rowlettdon , i have tried this too many times i need to give up for now ,something has to be wrong , i have tried 3 computers, what is mentioned in post 3 is what keep showing up ?? Thanks for everyones help.
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