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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Customer has OS7100 with one mailbox keeps deleting. Mailbox is assigned in #741 but deletes after a couple of weeks.It seems #741 reverts back to "NO" for this mailbox only. My question is if I upgrade to the latest software version will this fix problem or am I once again wasting my time and losing money on another return trip.
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Joined: Apr 2009
Posts: 37
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Posts: 37 |
What version of software is it currently running?
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Joined: Apr 2009
Posts: 37
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Posts: 37 |
also in 740 is mailbox download set to no?
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Version is not latest and 740 is set to no.
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Joined: Jul 2003
Posts: 6,768
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Originally posted by RM SYSTEMS:
Version is not latest and 740 is set to no. There's your problem, change to yes.
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Joined: Apr 2009
Posts: 37
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Maybe I should have rephrased my second question. But let us know if your still having problems.
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Joined: Sep 2004
Posts: 395
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Does this user have an AOM? I've seen where a user will inadvertantly swap their phone and AOM and when that happens it changes the 741 setting for the extension to no, killing the mailbox.
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Joined: Jan 2007
Posts: 197
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Software issue, update to 4.30
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Joined: Feb 2009
Posts: 15
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I also had a 7100 that was doing that exact thing on one mailbox. To make matters worse, it was on the receptionist's phone which had to receive general messages from the night AA. It was running 4.114. Upgrading to 4.30i fixed it.
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Joined: Apr 2007
Posts: 620 Likes: 2
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Posts: 620 Likes: 2 |
CMDL_GUY, I always set download to no. If set to yes system will create mailboxes for groups etc. And why is it onlt deleting one mailbox?
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