sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems "no MGI channels available"

I'm getting this error when I dial from a digital phone to an IP phone on my demo, and vice versa. I can successfully dial from my IP phone to my wireless phone, and vice versa.

1. The license keys are correct.
2. The IP address's are correct.
3. I defaulted the IP phone and re-entered in the ip address's to no avail.
4. I uploaded a known good database.

The phone worked fine for a week.

Any suggestions?

Sorry the demo is a 7100 with 4.30i

IP phone to WIP phone won't use a MGI channel hence why its working.

I have never seen this on a OS7100.
Do you have a MP10, MP10a or MP11 processor card?

Make sure your MGI groups have the Mgi members in them.

I have had this problem before on a 7100. I had to re-enter the IP parameters through the phone, then reboot the system. That should take care of it.

Its a 7100 with a MP10a in it, running 4.30i.

Lacota - I'll check that group. Thanks for the tip.

Ironhedz - I did reset the IP phone to default parameters through the phone and then I re-entered in the IP address's and rebooted to no avail.


Thanks!

Exactly. When you set up a system without MGI or OAS card and you put it afterwards, you need to fill the numbers for mgi channels.

Except that its a 7100 - MGI is inbuilt to the MP10a so the group 'should' have been created automatically at startup.

If not already solved, I would be looking at the ports in use as it will show if the MGI channels are both numbered and in use.

We forwarded the database to Samsung for review. They said the programming looks fine and it should be working. I'll keep you posted. I'm hoping it's something simple I'm missing.

I'll check the ports in use. Thanks!

This is assuming he is not using a MGI16/64 (yes you can use the MGI64 card in the OS7100, its not a typo) card in place of or in addition to the builtin MGI