atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems I have a customer with an ESI system

PM Sent to Chad

I am working with this customer as their representative in these matters. They have hired me to just "deal" with these matters. There is paperwork on file with their DT provider etc. to allow me to do so. That being said the final say in any of this is up to me.

Judging by the responses here (thanks for them by the way) I guess I'll just contact the original reseller (assuming they are still in business) and attempt to get a password. If I can't get it then off to ESI and a reseller.

I want to deal with this tomorrow but it looks like I have an absolutely full day elsehwere so it may have to be done on friday or even next week.

I can definitely understand where you are coming from here but isn't that what the legal system is for?
As businesses providing services we have recourse for monies owed to us.
A system like the one being described for ESI systems could be abused by unscrupulous dealers.

Regardless of my opinions on the matter I do admire the unity you guys show.

thanks alot for the help

Just so anyone readin this knows I am not upset in anyway shapre or form.

I'm slightly taken aback by the unity between phone system dealers. The interconnect guys in my area are pretty cutthroat and do a fair amount of underhanded stuff.

Heck, I might try to become an ESI reseller myself! Then I can be part of "the group"

You're on your way to being "part of the group" just by hanging out here. Stick around. I'm sure you will appreciate and enjoy the time spent here. The folks who offer help on this board (and the board, overall) are second to none.



Good luck with your situation. If any of us can be of assistance, don't hesitate to ask.

There is more to it than one ESI guy protecting unpaid invoices to another. In fact it has very little to do with it. Each ESI reseller has territories they work in. I personally am in Florida and should not be taking in new customers in Illinois. This doesn't mean I or any other reseller can't help you but eventually the resellers in your territory need to be considered.

The way I see this is you are an end customer. To do the things you want done eventually requires a reseller authorized by ESI. There are circumstances where a reseller can work out of his territory but that is up to ESI.

In other words you are gonna get the help you need and it will come from the ESI reseller of your choice.

Also I must add that this board has a set of rules and each of the specific members have rules and guidelines within their particular product line regarding their dealership status.

Well, it looks like my issue should be dealt with thanks to the people on this board. I sincerely appreciate the help!

As a guy that is just starting to work for himself it is VERY helpful to be able to have a group of knowledgable and helpful people to assist me in the operation of my business.

I look forward to working with the people here and hopefully helping out some of you if you have issues.

Thank you again

Chad Cheatham

I am glad you are happy please keep in mind that this board is full of experience and if you need something in the future please come back to this board anytime and see if we can be just as helpful in the future.

Good luck in running your own business and if you ever need something just look to this board someone may have an answer for you.

Boy did this turn in to a long thread fast!


If they are no longer in buisness, this could be a very good oppertunity for you to become an or THE ESI dealer in that area. And with any luck you may have access to an instant customer base from the previous company.

I think this turned into a long thread because it was a rare occasion where Chad ask for help instead of demanding it, he actually understood the difference between admin and installer programming and to top it all off he had a desire to do business with money if that is what it took.

I think everybody wanted to be part of it just to see what it was like.