sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems One more Call Forward Stump

Sorry for another call forward post, but I have searched previous to no avail...
56S Gen 2 brand new out of the box. CF and Trunk to trunk allowed for X-100. All incoming ring only X-100. I set up ID 16 in AA as outdial to a cell phone for an out of office transfer. (Dial in go to AA press 6 and away you go to specified cell phone. Works GREAT!
Customer requests one button on X-100 to do the CF Ext instead of AA. I built it, cf 9 cellphone number pound. Press the button and CF External shows on the display of X-100, call in on line 1 no call forward, call rings X-100 then on to AA normally. Hmmm? But I can dial X-100 from another station and I am transferred off-site to the cell phone like a champ...
I know I am missing something small but I can't find it at all. Other CF EXT buttons I have that work great are all on 72e or larger systems, has anyone got this to work on an S_Class?
Any thoughts are appreciated.
Thanks

Ringing in function 21 does not DIRECT the call to the phone, it only rings it, so forwarding will not affect the call. Try programming function 21 to go to an info mailbox with a blank greeting (1 sec silence) and a timeout to X100. Then you can forward X100 wherever you like. Maybe use the HOLIDAY service for this if you want to keep the regular autoattendant greeting intact.

Calls programmed to ring in on C.O. line ringing won't forward a station's call-forward setting. The forwarding only applies to "personal" calls directed to that station. This would include station to station calls, transferred calls, DID's, etc.

I can think of a work-around, but it would affect how your incoming calls work otherwise.

Instead of the work-around I was thinking of, why not program the night ringing to go to an info box, 1 second of silence for the box greeting, and then the no-response for the box set to x100, which is forwarded off site? Or, set night to go to an offsite goto branch. There are numerous options, but the way you're trying to do it isn't going to work.

I was typing when bdunne posted.

On the Holiday option, how would that work? Doesn't the Holiday option just play a different greeting, but otherwise just follows the Night ringing program?

Time out ID1 to X100. 1 sec of silence for the holiday greeting plays, then follows X100's rules. During the day, X100 is an good time out destination.

That makes sense. Thanks ya'll.
We ended up using night mode for her CF button and I sent it out using the AA.
I wasn't clicking on the fact that this was not actually ringing at the phone, makes sense now.

Thanks