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Joined: Oct 2005
Posts: 3
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Joined: Oct 2005
Posts: 3 |
I need help. Here is what it says on the menu screen for options: DCM3 VMS CVM Sil CPI VMI ANI 648 CA1 SACD500 Att CID RLS TIME DLG. To start, I have no idea what this means. I post this because it looks similair to what other people have posted. My questions are:
Can the caller ID display w/ name on phone display
Can the queue remain on display during call?
How do I get Caller ID on local lines?
Can I get CID on SMDR?
Can the SMDR report on intra office transfer?
Can I perform ICM monitoring?
What does the 160 phone w/ TAPI allow me to do?
What is an unsupervised conference call?
What system manual(s) do I need to purchase to learn this phone system? I believe that we have an Isotec 648, but I'm not sure
How can I record all of my calls? Do I need something external, or can the Infostar do it?
Can I VOIP in our out of the system for inter office calls, or is that what the unsupervised cc is for?
I would like to allow VM by DID. (Turn on or off based on DID of incoming call)
What EXACTLY can I set up on the 100 some odd reports to tell me? We are currently using only 3 reports. First and foremost I would like to see a breakdown of calls to rep by queue. We have a queue report and an incoming call report to the rep. But no report that combines
Anybody in Southern CA who wants to make some money? HELP ME!
Otherwise, any advice would get me one step ahead of where I'm at today. Thanks!
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Joined: Nov 2004
Posts: 1,583 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,583 Likes: 2 |
Hopefully Someone in Cal will want to make some $$$$$ !
YOU really do need LOTS of Help!
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Oct 2002
Posts: 723
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Joined: Oct 2002
Posts: 723 |
What part of So. Cal. are you in? ..Orange county / L.A.? ... Try 'MCE' communications. (714) 730-3550.
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Joined: Oct 2005
Posts: 3
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Joined: Oct 2005
Posts: 3 |
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Joined: Apr 2002
Posts: 1,101
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Joined: Apr 2002
Posts: 1,101 |
Do you have POTS lines, T1, or PRI?
With Pots lines you need caller Id adapters hooked to lines.
No caller ID on T1.
Caller ID with name and Number on PRI, but switch needs 3.0 software.
Good Luck!!
If all else fails, use a BFH.
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Joined: Jul 2004
Posts: 291
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Joined: Jul 2004
Posts: 291 |
You can have cid on T-1's
Also need pri 1.3 for name.
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
JJ I keep a BFH on the truck at all times. But I'm the HMFIC so I'm allowed to use it.  mark
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Joined: Oct 2002
Posts: 723
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Joined: Oct 2002
Posts: 723 |
Allright guys....what's with the depressing skeleton with the timer!? We need something positive like this guy > :banana:
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
is that a timer? I thought it was a drink and cigar.
Mark
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Joined: Jul 2004
Posts: 291
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Joined: Jul 2004
Posts: 291 |
It looke dlike a beer mug to me
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