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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Got a Partner ACS R.3 that needs repaired.
Any ideas?
Thanks,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Proudly serving Canada from coast to coast.
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Joined: Aug 2002
Posts: 341
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Joined: Aug 2002
Posts: 341 |
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
When I replaced it the line ports were good, just the extension ports missed up.
When I got it back to the office the thing won't even power up.
Was looking at getting it repaired for a loaner or spare.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
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Joined: Aug 2002
Posts: 341
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Joined: Aug 2002
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Joined: Mar 2001
Posts: 3,268
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Member
Joined: Mar 2001
Posts: 3,268 |
Yesterday I replaced an ACS R3.0. The problem with the old one was that when trying to access either a line (pushing line keys)or intercom (pushing ITCM key)--I just gave out a low static noise. We reset the system (customer only had one module--the 308 ACS) several times. Light on system always came on and the 4 phones would respond to F00 and Ex 10 would respond to System Programming---however the ITCM & Line Keys just would not work. We replaced the KSU and everything worked normal--including the VM. Any ideas as to repairing the module in our shop?---or--who can we send it to and what would be the costs.
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
look at metroline direct they have a repair/swap deal you send your part and $$$ and they send you a refurb prices looked good to me I have acs 6 Im thinking of sending them
I just checked and they do ACS 1-6 for 150.00
Skip
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Serving SW and West central Fl since 1984
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Have used metroline several times in the past without much luck.
Units last couple of months and die.
Have used Norstars Electronics with good results with their work but when you do have trouble it takes forever to get back up with someone.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Sep 2005
Posts: 472
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Member
Joined: Sep 2005
Posts: 472 |
I've had pretty good luck with A1teletronics out of FL.
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