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Joined: Feb 2006
Posts: 80
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Posts: 80 |
Do you have a URC card or just DRCF?
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Joined: Sep 2004
Posts: 77
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Eight should be more than enough with that configuration, I would think. Again, it could simply be the system not recognizing the star key on that phones touch tone. Change the code to something else and see what happens.
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Joined: Sep 2004
Posts: 77
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Excuse me there Coral, I've neglected to say that it is sporatic. Is there a setting for how long the DTMF has to be to be determined valid. I'm told some cell phones are having trouble with our voicemail also, WiCMC. Is this something inherent with cell phones?
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Joined: Jul 2006
Posts: 728
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DTMF receivers are utilized during the whole conversation that is connected through Flexicall. Bad connections with Cell phones could cause issues.. I can recreate a "lost" "*" about 3 times out of 10. I would say if the customer is having an issue with the "*" button, he can at least keep pressing it and the corresponding number to make sure the system hears the tones..
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