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Joined: Sep 2004
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Interesting, so if you change the trkgp to unavailable or omit Flexicall won't work?
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Joined: Jun 2007
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Tried them both-- I got fast busy. So I put it back to SITE_LDN. Same scenario: Only CF-ALL will forward an external caller to an external tel #.
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Joined: Sep 2004
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That's weird. BTW who is the carrier so I can avoid them like the plague. Tadiran pretty much wrote the book on Q9.31.
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Joined: Jun 2007
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Carrier is ATLANTECH ONLINE, based in Silver Spring MD. I don't think they service outside the greater DC area.
Anyway, staff here will make do-- they just have to remember to press CF-ALL button on their phone when they are out of the office.
If I discover anything else- I'll be sure to post here. Thanks again for all your insight and expertise!
p.s. I assume there is nothing else to check in terms of how the Tadiran differentiates between CF-ALL calls vs. Flexicall calls?
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Joined: Sep 2004
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No, not really unless you look at timers. There are some carrier settings you can play with in the LCR section, but I wouldn't if you aren't certified.
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Re. timers- I know that Flexicall gets plenty of rings (like 8-10) before the WiCMC voice-mail picks up. I don't think that the Flexicall call is routed to the PSTN at all.
Regardless, given our situation-- is it possible to hire your company to dial in and see if you can help me figure this out? That is, if you think its solvable. :confused: My work phone is 301 998 0432
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Joined: Jun 2007
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Just want to give a public THANK YOU to CORAL TECH who dialed in-- and appears to have fixed it!!!
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Never blame on malice, what can be adequately attributed to STUPIDITY!!
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There were a couple of things changed. I know under SFE, he did the following:
**SEND_SOURCE_CALLER_ID_TO_FREEDOM_(FLEXICALL)_DEST(Y/N) Y **DEFAULT_SECOND_ALI (Number/Rem) - {put btn here}
CoralTech can elaborate I'm sure.
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Thanks dcc1234, that was pretty much the setting.
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