atcomsystems.ca/forum Forums Other TDM Phone Systems Allworx Telephones & Systems allworx 6x errors

hello all. I am a allworx dealer but have a big history with key systems. my problem has been with a allworx 6x proir running 7.0.3.1 upgraded after support told me to update to 7.0.8.1 issues is this/ we have 1- 3com 2 layer poe swith at 6x and one at data closet in office area the same- 3 com 24 port poe. fiber between 62.5mm . it was running fine now phones comming up regestration error, 2 ft phones ring and cant pick up sometimes,audio on some calls can hear one side. then clears up 5-10mins. and fine. We did have a power outage prior and system did shut down online. we at our cost installed a new 6x w/new compact flash and loaded existing program to this unit. Does the same thing. customer does have 3 Credit terminals in the back of three phones. running on its on network a 192.168.25.254 is the server.
error log on allworx says dhcp request 192.168.25.0 192.168.25.64 unavaiable yesterday there is no 25.64 that i see in dhcp. IT staff says not him, or switches. should we go to static IP address to wsome phones to see if this clears issues :bang: allworx has looked at program and said its ok. please help

I'll have to re-read your post again --- some of the stuff doesn't make sense to me--but it sure seems like it's a DHCP problem. I'd start to look there. It seems like some sort of a mix-up happening.

Who is your vendor?? Have you called them??

Have you fired up the old 6X to see if it is still doing what it was doing before?? It sounds like the original may have been OK. IT staff says not him How many times have I heard THAT!!

The first thing we do with every Allworx installation is to assign a static IP to every platform, IP. We have had issues where the IT vendor gives us a IP address that is also in the DHCP scope, and that hasreated problems for us. Trust but verify - make sure that none of your IP addresses are in the DNCP range.

i think its not the old 6x either as the same problems follow.
as you suggesting we go with static ip addresses for each phone back to the allworx? and turn of DHCP?

This definitely smells of a vLan mis-configuration.

Are the phones with the problems attached to the 3com located in the closet, or is this network wide issue?

well today i has a independant IT person come in and found thru network sniffing a 192.168.1.xx aprox 6 with mac addresses broadcasting on the 25 network. would you think this would cause my problems.

update:

after runnig the sniffer on the poe swith above tha Allworx we found 7 mac addresses running on a .1 network with quite a bit of traffic.the IT admin looked sheepish after my IT guy pointed it out to him. he still dont know where there comming from. we unplugged his wan cable to the poe switch and all seems to have settled down.3 weeks of hell I got from this customer.

Thanks for the update.