atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems Suggestions for Vertical

Exactly! You have no idea how big an issue this is for some customers.

SBX We Need a " On Demand " Key.

What is an ON Demand key?

He is talking about a programable single key for each mode of ring service similar to the old night service key we used to have instead of DND + code.

Multiple user access profiles in the wave500/2500

The SBX Nav button only shows 2 choices + OK. Why not put a down arrow on the 3rd line along with OK when more choices are available?

STATION LOCK! Yes I mean to shout! Is Vertical listening?

Why isn't Station Lock on the SBX yet? A customer with 20 DSS units (don't ask why) required an emergency service visit 60 miles away because the entire system locked up.

This customer thought they had a bad phone and simply swapped a Phone/DSS combo for the evening shift. Never mind that all the line cords and jacks are labeled phone and DSS. They mixed up the cords and when the units defaulted they began swapping more phones and crossing more cords.

Eventually, everything locked up with every phone in Scout mode and the database was completely defaulted. All the dip switches were in "save" mode but I had to reinitialize and load a backup database. 4 hours were shot with windshield time and site time.

Please make this SBX idiot proof! This has all occurred under the warranty that I gave them. How do I call this user error and not a design oversight? XTS and Triad with Station Lock on would have prevented this.

Please, please, Vertical, address this oversight!

Dave I am from the Comdial side of the house. Can you tell me what station lock is?

It locks the extension to the type of phone that was connected to it before the lock was turned on. Station lock keeps the customer from swapping different types of phones....ie an 8 Button Uni phone with a 30 button phone which would screw up the button programming for both sets. I would love to go one better and have a button lock feature as well.

I have been told by former Vertical employee that Vertical does not plan to promote the MBX / SBX product anymore. They are moving hard towards the Wave and we should not expect any improvement in the SBX product. The SBX is the worst product we have ever installed. Tech support for the SBX has become nothing more than smoke and mirrors. My suggestion is to either fix the problems or fix the support department.