sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems ICDG to specific CS menu

Thanks, I'll have to have a look over the DID routing again. Scenario is exactly as yours Brokeda. I do not have a mailbox with the ring group number.

If no luck I'll try the tenant thing - are there any other ramifications of this approach?

Not that I know of. Thats what it's for. I have 1 system with 11 different dept all served by a different CS menu.
I think when it overflows to VM it sends the group number and the DID, if DID route exists it follows that. If not it looks for mailbox. If no mailbox then goes to default main greeting.

Not that I know of. Thats what it's for. I have 1 system with 11 different dept all served by a different CS menu.
I think when it overflows to VM it sends the group number and the DID, if DID route exists it follows that. If not it looks for mailbox. If no mailbox then goes to default main greeting.

No luck with Tenant Grp/Trk Grp (with Trunk Service set in Vmail) or DID Routing in TVM Service Settings.

I see the DID number passed to the vmail when watching a Real Time Trace and I even see the a "DID Routing Table Hit (DRUT No=1)", so the vmail knows there's a match. However, for some reason it still goes to CS#1. Funny thing is the DID Routing Table works fine when in Night Mode (where the PBX DID table sends the call straight to the VM-DPT DN).

Have you enabled DID routing for the Service Group, under Port / Trunk Setting? If not you can set it up but it will not work. At Nite the Call Service schedule is most likely sending the call to the correct CS if you put it in under Port/Trunk service.