atcomsystems.ca/forum Forums Other TDM Phone Systems Allworx Telephones & Systems Allworx 6x settings to replacement Allworx 6x

Hi everyone,

Nice to be here and hope I'm posting in the right forum. I think my question should be simple enough to answer to someone experienced in this field. I wasn't able to find anything in search results. So thought id ask people with experience in this matter.

Basically wondering if i can take all the settings of our current Allworx 6x and copy them to a replacement Allworx 6x with no real hassle. Looking to swap our current Allworx 6x with a new Allworx 6x unit.

I've read guides on how to backup/recover using Office Safe. I'm not sure if i can apply those steps to what I'm trying to do. If anyone has any input on this id appreciate it.

Thank you.

If I may ask..What is the reason for the swap of one 6x for another? if your current 6x is working? Just curious I guess !

...bob...

Hey Wellco,

Thanks for replying and sorry i didn't say why Im asking. The place i work for has a allworx 6x that we're currently paying someone to maintain and the box is provided with their services with a fee.

I'm trying to find out if we'd be able to backup our current configuration and restore it on a new allworx 6x that we would purchase on our own and cancel our contract.

Thanks

Well you probably could BUT:

1) The system is probably password protected and they aren't going to give it to you.

2) Do you know enough about Allworx to be able to do the swap, make it work and be able to maintain the system?

3) Where are you going to buy it from? Ebay?

-Hal

so you want to take their configuration and steal it ?

buy one and set it up yourself or pay someone to do it for you then try to cancel the contract we're not here to help you steal someone else s work

Hi,

Thanks for your replies even you skip all though you kinda came rude and a smart ass. Why dont you get off your high horse because i doubt you being in the I.T field dont have pirated software that you use. Which is stealing someone else's work.

All i did was ask a simple question which i was told to try and find a answer for. I know now its not possible which is all i wanted to know.

Thanks for your replies again and have a nice day.

sm....first of all, What you are asking is possible if you know what to do and how to do it. That is why there are "Allworx" dealers...certified and trained !!! Being such a dealer I can tell you this, that if you go out and buy a 6x from a source like ebay / craigslist or a secondary market vendor good luck getting it registered for maintenance or upgrades (current software version is 7.3.14.9, I"m sure you won't be anywhere near that.
The reason we have a forum like this is so that we can share info to help endusers like yourself with common problems..i.e: How do I add a button? or check a line? Not how to I blow my dealer out the door ?
If this is what your looking for "sorry" better hit Google and good luck with that info...you might want to keep your dealers number handy...

...bob...

I have licensee for every commercial software I use . I don't steal others work

Just because you do don't assume "everyone does it " or that it is right

Geeze, I don't even encourage or help my customers use CDs, internet radio or Sirius/XM for their music-on-hold that the royalties haven't been paid for.

I guess we're just too honest.

-Hal

It is a free world, but not free to be dishonest. If you are not happy with your current vendor, then I would suggest you contact another vendor and ask them to give you a price for a new 6X + labor to program to meet your needs. If you wish to be out of contract and work on a break/fix term, then look for an Allworx vendor that will do that for you.

I just joined this forum because my dealer decided to blow me out the door. I have the password and have been forced to learn how to use the 6x programming because my dealer refused to take responsibility to fix issues they caused. They instead blamed everything but themselves. When we found the problem on our own, they partially fixed it but offered no apology. They had two minor issues left to fix before I would pay them another invoice. It was only $200 but I figured if I paid, they would abandon me. They elected to blow me off anyway on not fix their mistakes. We ended up fixing those errors on our own too which was a simple requirement of using same case typing in two areas in the system (again an error they made).

Anyway, I guess I am saying that having an authorized dealer is no guarantee of proper service. Allworx only uses third party dealers, so finding my next one is probably a crap shot too.

It is a great system, good buying experience, but poor after sale experience.

Giddy

Please fill out your profile so everyone knows a bit about who they're listening/talking to.

Have you been in contact with Allworx?

I filled in more of my profile, but don't see how the information requested will tell you much about me.

I did send a note to Allworx to tell them I had been cut off by the company that sold me the system. They sent me a contact at the Canadian distributor who could then put me in contact with a Canadian partner. To be honest, I was disappointed that they had no curiosity as to why I was displaced and by whom that I did not contact the distributor yet.

We have since fixed the problems ourselves that we were left with. We have figured out how to add extensions, make soft phone extensions, etc on our own. I am thinking we will be charged something on the initial service, so I might as well wait until something comes up that we cannot figure out ourselves.

I have been looking for a forum that is more dedicated to endusers and this one seems to be the closest to that I have found.

"I filled in more of my profile, but don't see how the information requested will tell you much about me."


Simple. We do this for a living and realize that different regions have different software and hardware packages. Unless we know what continent you are on we cant give good info applicable to your PBX.

Also you are looking at this problem from a dissatisfied enduser perspective not as a dealer or manufacturer. I don't know what problems you may have had with your dealer but in my 30 years of telecommunications there are very few reasons a dealer would cut someone off- unpaid invoices being the primary reason. You have already indicated that is an issue...most manufacturers that receive a dealer complaint will contact the dealer to see what their side of the story is and if there are unpaid invoices then the enduser is advised to work the problem out with their installing dealer as they aren't in the business of cutting dealers out of receivables due. A lot of us here are business owners and have many years of providing sales and service...a series of posts that start of with my dealer fired me and we have unpaid invoices raises concerns.

At least now, I know where you are. I'll PM some names and numbers to you. PM sent.

Also---it's important to have a good relationship with a dealer. They are the ones that can upgrade your system, get you parts, etc, and support you either by phone or by remote programming. I have a lot of customers who I have trained to do a lot of their own programming. We work hand in hand with quite a few IT companies, also---who manage the network that the Allworx is on. It's not a smart thing for anyone to try to "go it alone". JMHO

Thanks for the responses and for the messages. I will reply to the messages over the next few days as I have been very busy.

Of course this was about a non payment of an invoice. I started a lengthy post of what happened, but it was not going to do any good. Let's say that I was charged $500 for something that was botched and another $200 for their unsuccessful effort to correct. They kept pointing fingers at everyone but them for the issues. We got it partially fixed only after I proved to them the fault was with them. I was holding back the remaining $200 until the final issues were resolved which were very small. They eventually admitted they could not fix the problems and terminated their service to us.

After termination, we went back into the Allworx ourselves and discovered the mistake that they made. We corrected the mistakes and the final issues were gone. I then wrote them a note saying I would not pay the $200 invoice and they replied by wishing me well.

So, yes this is about not paying an invoice. If I decide to find a new Dealer I will let them know the full version of what happened. I believe I have more than enough reason to justify not paying the final invoice. I actually paid the $500 invoice because I didn't want this to be over real money, but money was the only thing this dealer cared about. He sure did not care about interruptions to my business or other expenses we incurred that were caused by their workmanship.