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Joined: Jun 2009
Posts: 38
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OP
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Joined: Jun 2009
Posts: 38 |
THIS JUST STARTED HAPPENING - ANY ONE HAVE ANY IDEA WHAT IS CAUSING THIS - ACD QUEUES HAVE BEEN SETUP FOR OVER 5+ YEARS.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Do you hear that prompt when you call the VA port directly or when the pacifier message plays when you're in queue?
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Joined: Jun 2009
Posts: 38
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OP
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Joined: Jun 2009
Posts: 38 |
After the call is transferred tot he queue - we hear please wait for the next available agent and then about a 20 sec pause or so then the message about entering the password followed by the pound sign.
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
Check the Voice Assistant program and uncheck any ports that are set for the System Admin port, see if that helps.
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Joined: Jun 2009
Posts: 38
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OP
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Joined: Jun 2009
Posts: 38 |
I have two ports that transfer my acd calls - both had that setting and I unchecked it and it worked - THANK YOU. Don't know how the setting got turned on? That is another mystery...
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
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The only time you really need to turn that feature on is when you are re-recording the initial and periodic announcements, and then you only need to enable it on one port since you will be dialing the number of the specific port. Glad it worked.
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