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Joined: Nov 2007
Posts: 218
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Joined: Nov 2007
Posts: 218 |
Have a customer who wants all calls front ended with Talk path and the zero key to go to a hunt group with several extensions. Did this a couple of years ago, cant find the right place on the talk path. If I hit the 0 key for key action there is no choice to direct it to Hunt Group. Anyone? Thanks. This is on an XTS.
phoneguy1
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Joined: Oct 2004
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You need to create a mailbox for the Hunt group (mbx 450) and then put that mailbox in you 0 selector code.
Last edited by oobie; 01/15/13 03:50 PM.
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Joined: Nov 2007
Posts: 218
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Ok, got it. I did this app about 5 times for 1 customer a couple of years ago, could not for life of me remember. Thanks.
phoneguy1
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Joined: Jan 2005
Posts: 15,395 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,395 Likes: 17 |
If you are speaking of routing from the auto attendant's menu, why not just set the "0" destination (along with timeout and retry, I assume) to the hunt group number?
If you need this group to also be hit when someone reaches a mailbox, you can change this globally in the system settings for the operator destination (instead of the default #6,0, change this to #6,45X). You can also alter this in each mailbox's settings in the upper right-hand corner for their operator destination.
Ed Vaughn, MBSWWYPBX
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Joined: Nov 2007
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Ed,
Exactly what I am trying to do, set 0 on the menu to the hunt group. The key action drop down does not offer hunt group as an option. Does that mean we insert extension 451 in subscribers and have 0 go to "ext" 451?
phoneguy1
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
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That is one way to do it. The Dispatch is pretty simple...it looks for mailboxes, extensions and menus, time controls, so you if you want to go to a hunt group...it has to look like an extension.
Last edited by Derrick; 01/16/13 09:14 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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