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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
I have a 5 site UX5000 with a UXMail with front ended Auto Att. When someone tries to call a certain extension thru the front end the call just disconnects. When I try it internally thru the Pilot number it works fine. If I try it thru the PRI or a copper line it disconnects. If I try it thru the remote sites thru their respective copper lines it disconnects. It is only happening to that 1 extension, doesn't even say "please hold on while I try that extension". Fixed Call Forward is fine. DID call is fine. Could there be a feature on in her mailbox causing this problem. I have never seen this before. Any help would be greatly appreciated...
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Joined: Sep 2004
Posts: 4,228 Likes: 2
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Joined: Sep 2004
Posts: 4,228 Likes: 2 |
Check that mailbox to make sure it's not hacked. It could be trying to dial outside (trunk to trunk) the system and by default the UX does not allow this.
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
Would that be within the mailbox. What feature is it. Thanks.
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Joined: Sep 2004
Posts: 4,228 Likes: 2
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Joined: Sep 2004
Posts: 4,228 Likes: 2 |
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
What feature am I missing. I logged in remote on the user side and into admin. of UXMail and I can't find anything. If it is trying to call out where is it trying it.
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Joined: Sep 2004
Posts: 4,228 Likes: 2
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Joined: Sep 2004
Posts: 4,228 Likes: 2 |
Have you simply tried to delete the mailbox and add it back in?
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