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Joined: Feb 2010
Posts: 21
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Joined: Feb 2010
Posts: 21 |
We have a strange issue on some of the phones (Digital DT300 series) all in same COS. There are a couple phones when you press the DSS key we have programed for them the button will not light up. It also doesnt light up to show they are on the phone. The Buttons are proggramed as 01 DSS One Keys. Every once in awhile it will work but most of the time it does not. We have done a system reset. Any thoughts?
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Joined: Jul 2005
Posts: 1,336
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Member
Joined: Jul 2005
Posts: 1,336 |
haven't come across this before but you could try pulling out the station card, delete it in WebPro then plug it back in again and see if that fixes it..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2005
Posts: 2,532 Likes: 5
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Joined: Apr 2005
Posts: 2,532 Likes: 5 |
When you say a couple of phones are they the same phones every time? If so rotate with known phones not have the issue.
If it is a phone issue it would be a rarity, they are extremely reliable.
We get old too soon, smart too late
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
At least with the REAL dss console you should not "renumber" a dss key.
You have to change the type to none, save it, then re program as a DSS key with the proper extension number, otherwise the lamping is not reliable .
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Have you verified that 30-05 is set correctly?
D
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Joined: Feb 2010
Posts: 21
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Joined: Feb 2010
Posts: 21 |
It would not light up on any phones for that certain DSS key. Spoke to NTAC. They had me turn 15-02-21 and 20-02-19 and seems to have fixed the issue. Really strange I have never seen before.
Thanks Guys
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Joined: Jul 2005
Posts: 1,336
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Member
Joined: Jul 2005
Posts: 1,336 |
15.02.21 is usually used for *03 type of DSS. From memory 20.02.19 caused some problems here when I turned that on with our inhouse system..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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