atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TDA50 & TVA50 Help on Busy/No Answer go to voicemail

I need some help, TDA50 Ver. 3 and TVA50 transfer correctly using FXD (Blind Transfer) not working with FX. Everything transfer correctly. But if i not answer or busy, the system just to back to main menu. Instead of go to voicemail for customer to leave a message.
Thanks

Check your timers, call fwd and transfer.

Thanks for reply, could you please clarify or more specific for to make a correction call fwd and transfer. I set the timer to sync to PBX with 24 hours format, fwd and transfer leave it as default, I did not make any change,

From each phone dial *710x (I use 4 which is no answer) 500 or whatever your VM access code is and #. Then dial *713xx (try 20) for seconds before forward.

Then call in from outside and transfer to the extension that has these features set. You'll find the phone forwards to the proper vm message after xx seconds :-) The system forward default is something like 12 rings!

NB: If your transfer timer is longer than your RECALL timer, you have a problem. That's the reason you have to check both.
Panasonic gives you a PM and an OM that has these instructions in them.

Carl

there is a no answer timer in the TVA. There is a no answer timer CFD in the TDA and a Transfer Recal timer in the TDA. And read the manual on how the TVA works.

Thanks, your information is always appreciated.

I tried, but none make any different.
This is my scenario:

TDA50: Slot 1:DHLC4, 2:LCOT4, 3:DLC4 4:LCOT4 5:DLC8
TVA50: Standard 2 Ports TVA502 (No optional Card Added)

TDA50 -> Slot 1 DHLC4 Port 1,2 connect to TVA50 Port 1,2
TDA50 -> Slot 2 LCOT4 Port 1,2,3 connect to incoming CO 3 Lines
TDA50 -> Slot 3 DLC4 nothing
TDA50 -> Slot 4 LCOT4 nothing
TDA50 -> Slot 5 DLC8 Connect to (8) T7633 Phone

1. The Only combination works is Slot 1 DHLC4 (SLT Hybrid)configured TVA50 Inband only auto attendant works good with blind FXD, if FX nly will not transfer. Non DPT configuration will works keep pop up name extension errors.

2. I tried Slot 3 DLC4 (DPT) Port 1 to Port 1 TVA50, configured DPT is successful but incoming call is not pickup by Auto Attendant.

Am i doing some right or wrong.

Thanks

First of all, just in passing, why would you put the TVA in the first 4 hybrid slots? You're wasting a THREE device slot when the TVA takes only a single digital port.

Second, put the first port of the TVA to a SINGLE digital port on the TDA and tell the TDA which port you're using. You run a single 4-pin cable to that port on the TDA. You need some trunk programming to get the AA to answer the digital integration, either assign the trunk to ring 500 or ICD to intercept to 500, in fact, do the first to test, and you need a VM port assigned which is 1 by default.

Put one of the 7633 phones in port 1 of the DHLC card, it's the control phone. Now, go back to that Call Forward deal and use *7102 for ALL calls. When you get the proper DIGITAL integration on your TVA, come back and tell us that it now works.

Carl

I like to Thanks Carl, your expertise is very appreciative.
works perfectly i don't even have to *7102, just works flawlessly. One other question may be stupid question, what is the port number 2 on TVA50 for. There are two ports standard with this unit.

The second one would be for analog integration.

Ah, got you. Thanks.