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Joined: Sep 2006
Posts: 1
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Joined: Sep 2006
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With inter-tel is there a way to monitor voicemail stats at all, or better yet, is there a way to get some sort of notification when a mailbox is full?
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Joined: Aug 2005
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Welcome to the board. Please finish filling out your profile and you should begin getting answers fairly soon. 
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Joined: Sep 2006
Posts: 139
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Joined: Sep 2006
Posts: 139 |
Similarly I would like to know if it is possible to monitor mailbox storage and # of messages through Reporter Realtime.
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
You cannot monitor mailboxes w/ Call Center Suite. This is an area Inter-Tel needs to address. Version 5.1 of Netphone from CTS (Oaisys) allows you to configure DSS keys for extensions and show how many new messages an extension has, but that is about as good as it gets.
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Joined: Sep 2006
Posts: 139
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Joined: Sep 2006
Posts: 139 |
Our vendor suggested to make a tile that shows how many calls hit a Call Routing announcement which transfers to voice mail... but a) that didn't work correctly and b) wouldn't really tell you about messages left anyway.
We use the e-mail gateway to collect voice mail messages outside of the PBX so we have a rough idea how many and how large and of course I can see each mailbox stats through DB Programming but would be nice to throw some stats up on a monitor somehow.
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