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Joined: Sep 2006
Posts: 4
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I am trying to figure out how to program the Axxent Talk system so that when callers get into our voicemail, they can dial by name....it is set-up but we have new employees and no manual... UGH Can anyone help this damsel in distress?  TIA -Darzam
When solving a problem dig at the roots instead of hacking at the leaves - Angelo J. D'Angelo
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Joined: Jul 2006
Posts: 50
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Do you have the Database Programming Software and Programming Cable on your PC? Or have you been programming through the Phone?
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Joined: Sep 2006
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Nothing on my PC, I have changed extensions (display) etc through the phone, never had to program the admin side of VM
When solving a problem dig at the roots instead of hacking at the leaves - Angelo J. D'Angelo
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Joined: Sep 2006
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Is there a way to make changes to the dial by name Talk feature through the admin phone itself?
When solving a problem dig at the roots instead of hacking at the leaves - Angelo J. D'Angelo
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Joined: Jul 2006
Posts: 50
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The Spell By Name Directory Feature looks at the Description Field programmed in Station Programming of the Database. To my knowledge it can only be programmed using a PC running proprietary Software and connected to the Axxent using a serial cable. It is not the same as the Username Field that is programmed through the phone.
Having said that, I think you will need to contact the company that installed the system to send a Tech out to change the Station Descriptions for you.
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Joined: Sep 2006
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TY, I knew it wouldn't be simple... appreciate the response :)Calling Inter-Tel...
When solving a problem dig at the roots instead of hacking at the leaves - Angelo J. D'Angelo
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Joined: Nov 2001
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Rhett
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