atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi Starplus STS CO Line Issue

Me..I'd dial 9 and get line 2 on 1 phone. From a second phone I'd dial 9 again and see what happens. Busy? Get line 1? Get dead air?

I have done that you get dead air. The only way I can get to CO line 1 is to pick it from a desk phone.

Sounds like it is looking for a trunk that is no longer in that group like line 3 or 4.

Never had but the 1 trunk, system has been in place for years. Just started having this issue.

It is not going to hurt to try 691-00, I just think it will not fix the issue....also when you dial 9 when line 2 is busy, you said you get dead air, the phone display should have something on it, like a line number or something. How many line keys on the phones? If only line 1 and line 2 than do you have any loop buttons? Loops always look for the last line which could be more than 2 even if you only have 2 line keys available. Still something doesn't make sense to me..if you had more than 2 lines if you dial 9 when the system is idle, it would pick the last one first and give you dead air then, not give you line 2 then dead air only when 2 is busy..

Only 2 line keys on the desktops. Not sure about loop keys. Would have to check in the am.

Did the 691-00. No change as expected. When you dial 9 on 1 you get access to Co line 2. Then dial 9 from another phone and get dead air but the loop button does light up. Now what??

What does the display say when the loop key lights up? I suspect the system is grabbing line 4 and since there is no key for 4 the loop button lights. You might try deleting the loop key on a phone and there may be more than one, by hitting speed twice the loop button and then the flash key.

The display shows station 101 line 002. Did the delete steps and no change. The desk phones have co line 3 and 4 buttons, FYI.

Looks like it may be time to get someone out there who can check things out for you.