Previous Thread
Next Thread
Print Thread
Rate This Thread
#557372 - 09/03/13 06:07 PM How to change recorded voice scripts of auto attendant?  
Joined: Apr 2008
Posts: 20
joni Offline
Member
joni  Offline
Member

Joined: Apr 2008
Posts: 20
Silicon Valley
We have IPK II with EliteMail LX installed, no operator console, just Dterm Series E (DTP-16D) phones.

I need to change recorded voice scripts of the auto attendant messages, how to change it?

ICM Extension 101 VE sales, 102 VE Account payable ....

I can't find a way to listen individual voicemail box of 101 VE sales, how to access these auto attendance voice mailboxes?

Thanks in advance.

NEC Telephone Equipment Search
#557381 - 09/03/13 06:57 PM Re: How to change recorded voice scripts of auto attendant? [Re: joni]  
Joined: Apr 2005
Posts: 2,061
dans Offline
Member
dans  Offline
Member
*****

Joined: Apr 2005
Posts: 2,061
St. Louis, Mo 63025
Joni,

Please write out in full what the auto attendant greeting says, you can leave out the company name if you need to. This will help us guide you to make needed changes.

To access other mailboxes beside your own, log into your mailbox, when prompt to enter security code press the #, dial 9 and mailbox you want to log into, you will need that mailboxes security code.


We get old too soon, smart too late
#557392 - 09/03/13 08:47 PM Re: How to change recorded voice scripts of auto attendant? [Re: dans]  
Joined: Apr 2008
Posts: 20
joni Offline
Member
joni  Offline
Member

Joined: Apr 2008
Posts: 20
Silicon Valley
Our auto attendant says

"Thank you for calling xxxx" if you know the extension you want to reach, you may enter it at any time.
For sales, press 1 >> transaction Box profile 101
For account payable, press 2 >> transaction box profile 102
For other enquiries please press zero > My have reached the general mailbox for xxxx.

My question is how to listen or change greetings of profile 101, 102 ...

Any way to change security code for those transaction boxes?

Those transaction boxes are not treated as mailboxes, therefore, I can't access it thru # 9 and mailbox number, it is invalid mailbox number,

Thank you!

#557417 - 09/04/13 12:41 PM Re: How to change recorded voice scripts of auto attendant? [Re: joni]  
Joined: Apr 2005
Posts: 2,061
dans Offline
Member
dans  Offline
Member
*****

Joined: Apr 2005
Posts: 2,061
St. Louis, Mo 63025
When a transaction box is setup it is assign to a subscriber mailbox as the owner, normally the operators mailbox.

The owner of the transaction box logs into their mailbox and presses the leave message option, if the system ask to enter letters for the name of the box press the # twice, the system will now ask to enter the box number.


We get old too soon, smart too late

Moderated by  DrPbx, ttech 

Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Ring Plan Help
by jrm2002ss. 12/16/17 05:51 PM
SVMI20e Email gateway settings
by Tariq. 12/16/17 07:39 AM
Avaya Emerges From Chapter 11
by reidtel. 12/15/17 10:33 PM
SBX IP 320 - Entering Lowercase in Station Name
by wahsatchmo. 12/15/17 10:18 PM
radio channels on analog ports
by Bushmills. 12/15/17 06:58 PM
Who's Online Now
11 registered members (Mercenary Roadie, Touch Tone Tommy, dexman, RATHER BE FISHING, hbiss, metelcom, jeffmoss26, Silversam, justbill, Professor Shadow, MooreTel), 185 guests, and 499 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Statistikal, wahsatchmo, ShiWham, AdamCook605, shadowstock1
48359 Registered Users
Forum Statistics
Forums60
Topics90,108
Posts614,106
Members48,360
Most Online4,713
Apr 2nd, 2014
Today's Birthdays
Joseph Talbot
Top Posters(30 Days)
dexman 31
John807 15
hbiss 13
dans 12
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot for sale $299 This spot gets 5 million page loads per month! Call 1-800-766-3425
Free Phone Repair Diagnostic
Website for sale!
Business and website or sale!
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2017
Website Malware Scan




Trusted Partners
Sitemap