atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems IPS2000/SV8300 Direct Trunk Access

I have setup *# as A081 in CM200
I have given all trunks an ID (1101, 1102, 1103 etc...) in CM 3019.

When I dial the access code I get stutter dialtone and I enter the ID code, but then receive fast busy....??

I made sure the COS is allowed to do direct trunk select in CM1555.


For some reason I was thinking you had to dial the access code, then the trunk group (10) then the trnk number (001-023), but I get re-order tone after 4 digits..... I have tried dialing the access code, then the trunk ID from CM 3019 (1100, 1101 etc...) but that just gives re-order tone as well...

help?!?!?

D

Wow its been so long since I had to do this but something at the back of my mind is telling me that it is access code, tenant number then trunk number! I will see if I get time to look it up today and see how fallible my memory is!

Just realized the DVD is in this machine as I type and unfortunately my memory is fallible!

INDIVIDUAL TRUNK ACCESS
GENERAL DESCRIPTION
This service feature permits access to an individual trunk within a trunk group via dial access at the
Attendant Console and station.
STATION APPLICATION
All stations
DESK CONSOLE
SMART CONSOLE
OPERATING PROCEDURE
To access from Attendant Console:
1. Press an idle loop.
2. Dial feature access code (max. 3 digits).
3. Dial trunk identification number or C.O. code number (4 digits).
4. If trunk is idle, Dial Tone will be received.
To access from station:
1. Lift hand set; receive Dial Tone.
2. Dial feature access code (max. 3 digits).
3. Dial trunk identification number or C.O. code number (4 digits).
4. If trunk is idle, Dial Tone will be received.
SERVICE CONDITIONS
1. A digital display will appear on the Attendant Console which will consist: C.O. code number.
2. If the trunk is busy, the Attendant or station will receive Busy Tone.
3. The Attendant can utilize ATTENDANT OVERRIDE, if it is included in system programming, to gain
entry into a particular trunk when it is in use.
4. If the trunk is make busy status, either by software control, the Attendant can still access that trunk
using the above mentioned operating procedure.
5. Paging trunks cannot be accessed by this feature.

Check
CMD 12 Assign Service Restriction Class B for Individual
Trunk Access to required stations.
Y=02
X-XXXXXXXX: Station No.
XX ZZ
ZZ: 00-15 : Service Restriction Class B
CMD 15 Allow Individual Trunk Access in Service Restriction
Class B assigned by CM12 Y=02.
Y=55
00-15: Service Restriction Class B assigned
by CM12 Y=02
1 : Allow

Hey R4+Z good to see you on the 4M again!

I have everything setup as per your post. I am banging my head against a wall here... lol

CM1202 - All Stations = 1515
CM1555>15=1
CM200 AB = A081
CM3019>100=1100 (101=1101, 102=1102 etc...)

User dials *#, then 1102 gets re-order tone. Get re-order tone no matter which trunk they select.


This is a PRI, that shouldn't matter, right???

D

I have had a few sites where I could not get this to work, others work like a charm.

Ok so i'm clutching at straws here but there is a possibility that it is the sending method of the ISDN so as a long shot try checking CMD 08 de 403
0 : Not available
1 : Available

This is timing start and may be causing the problem! But this is more of a guess than anything else.

I have an IVS set up in the study with a Cisco providing an ISDN feed (very handy for testing systems) and if I get chance over the weekend I will fire it up and see if I can duplicate the problem!

You can also try 200>*#>100 to access trunks by group

100 = TG 00
101 = TG 01, etc.